About this role
Job title: Product Support Engineer
Location: United Arab Emirates Employment Type: Full-time Work Arrangement: On-site Sector: Engineering & Manufacturing Experience Level: Mid-level (3-5 years) Application Deadline: November 5, 2026
Job Description
We are seeking a highly skilled and customer-focused Product Support Engineer to join our team in the United Arab Emirates. This role is essential for providing expert technical assistance and ensuring the optimal performance of our products for our valued clients.
You will be responsible for diagnosing and resolving complex technical issues, offering comprehensive solutions, and enhancing overall customer satisfaction. Your technical expertise and problem-solving abilities will be crucial in maintaining our reputation for excellence.
Required Skills
- Technical Support
- Troubleshooting
- Product Diagnostics
- Customer Service
- Mechanical Systems
- CRM Software
Key Responsibilities
- Provide expert technical support to customers via phone, email, and on-site visits.
- Diagnose and troubleshoot complex product issues, offering effective and timely solutions.
- Conduct root cause analysis for recurring problems and recommend preventative measures.
- Collaborate with engineering and development teams to provide feedback for product improvements.
- Develop and maintain technical documentation, including FAQs, knowledge base articles, and user manuals.
- Conduct product training sessions for customers and internal teams.
- Ensure high levels of customer satisfaction through professional and efficient support.
Qualifications
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Bachelor's degree in Mechanical, Electrical, or Automotive Engineering or a related technical field.
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Proven experience (3+ years) in a technical support, field service, or engineering role.
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Strong understanding of mechanical, electrical, or hydraulic systems (relevant to the product line).
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Proficiency in using diagnostic tools and software.
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Excellent problem-solving, analytical, and communication skills.
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Ability to explain complex technical information clearly to non-technical users.
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Customer-focused with a strong commitment to service excellence.
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About This Role
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The heavy machinery and industrial equipment sector in the UAE is experiencing significant demand, requiring robust technical support. This role is vital for providing expert technical assistance and troubleshooting for complex products, ensuring optimal performance and customer satisfaction. You will diagnose intricate issues, provide effective solutions, and contribute to product improvement through valuable feedback. Your technical acumen directly minimizes downtime, enhances product reliability, and strengthens client relationships, contributing significantly to brand loyalty and market reputation. This position demands strong problem-solving skills and a customer-centric approach.