Product Support Coordinator

Product Support Coordinator

Product Support Coordinator (12 Fixed Term Contract)

Wotton under Edge

Up to £28,000 depending on experience

Renishaw’s CMM & Gauging Products Division requires a coordinator to support the end user and subsidiary business.

Reporting to the current Service Manager, the role will require close liaison with the applications, hardware support group and installation engineering teams to support the day to day activities of the service function of the business.

Responsibilities

• Scheduling maintenance, calibrations, installations, retrofits, upgrades, and breakdown responses.

• Managing system servicing, equipment ordering, training coordination (UCC, AGILITY, UKAS), and site survey arrangements.

• Handling documentation: OBJs, certificates, BOM creation, CI entries, service contracts, RAMS/COSHH, daily reports.

• Liaising with logistics, purchasing, imports, UK Sales, applications teams, licensing, and subsidiaries.

• Supporting D365-related data accuracy and process compliance.

• The role involves day to day interaction with the service and support teams and reports directly to the CGPD Service Manager.

• Key requirements

• The successful candidate should already have some experience in a service support / coordinating role and whilst not essential, experience of working a technical or engineering environment would be favourable.

• The role involves day to day interaction with the service and support teams and reports directly to the CGPD Service Manager.

Benefits

• When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, subsidised onsite restaurants and coffee shops, free parking, car sharing scheme and 24 hour fitness centres. ( not available at all sites).

• We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, Health Cash Plan, the option to join Renishaw Health Trust (Aviva) and an Employee Assistance Programme for employees and family.

• The rest can be kept generic: Further information about our benefits.

• At Renishaw we believe that our success is powered by welcoming a workforce of diverse and talented people. Through encouraging an inclusive culture, where all our employees are free to be themselves, we can achieve our core values: Innovation, Inspiration, Integrity, and Involvement.

• If you are excited about the role but feel as though you don’t meet all the requirements, we would encourage you still to apply. You might just be the right person for this role or another opportunity at Renishaw.

• We are committed to providing reasonable adjustments to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process or require any reasonable adjustments please contact the recruitment team.

Employment Type:

• Fixed Term / Temporary (Fixed Term)

Time Type:

• Full time

Requisition Number:

• R10011 Product Support Coordinator (Open)

• About Us

• Renishaw is a FTSE 250 global engineering and scientific technology company, with core skills in measurement, motion control, additive manufacturing, healthcare, spectroscopy and manufacturing. We supply products and services that push the boundaries of what is possible in applications as diverse as jet engine and wind turbine manufacture, through to dentistry and brain surgery. We are also a world leader in the field of metal additive manufacturing (also referred to as 3D printing), where we design and make industrial machines that ‘print' parts from metal powder.

• We currently have 77 offices in 36 countries, with around 5,200 employees worldwide. Over 3,000 people are employed within the UK where we carry out the majority of our research and development, and manufacturing.

• With a global presence in a broad range of sectors, we aim to ensure that our workforce reflects the diverse global communities we serve. Every year we welcome a wide range of new employees, from apprentices to experienced professionals. By joining Renishaw you will be making a difference to the world in which we live, in a global company that encourages innovation and personal achievement.