Product Specialist

Product Specialist

Job Description

Job Summary

If you are a Product or Applications professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you. In this role, you will provide technical expertise and application support that helps customers optimize the performance, reliability, and safety of their instrumentation and process operations. Working closely with customers and cross-functional teams, you will deliver software configuration, commissioning support, training, and technical guidance while contributing to an exceptional customer experience. This position offers opportunities to collaborate with global teams, support innovative technology solutions, and make a meaningful impact across a variety of industries.

In This Role, Your

Responsibilities

Will Be:

• Provide remote and on-site technical support for customers throughout the pre-sales and post-sales lifecycle.
• Configure, commission, and troubleshoot software and system solutions to meet customer requirements and operational objectives.
• Deliver technical training and knowledge-sharing sessions for customers and internal stakeholders, including sales and service teams.
• Collaborate with technical support specialists, business development teams, product management, operations, lifecycle services, quality teams, sales organizations, and external partners to deliver integrated solutions.
• Support project pursuit activities by providing technical expertise that helps customers evaluate and implement Emerson solutions.
• Coordinate with other business units to ensure seamless technical support and successful customer outcomes.
• Build trusted relationships with customers by understanding their needs and delivering responsive, high-quality support.
• Contribute to continuous improvement initiatives that enhance customer satisfaction, operational excellence, and business performance.
• Achieve customer satisfaction and service level agreement (SLA) targets by delivering timely, high-quality support and monitoring performance through established internal metrics and tracking systems.
• Travel as needed to support customers and projects across the Asia Pacific region and other locations as required.

Who You Are:

• You learn quickly when facing new situations. You anticipate the impact of emerging technologies and make necessary adjustments. You achieve gained trust and support of others.

For This Role, You Will Need:

• Experience providing technical support, application engineering, commissioning, or related engineering services in an industrial environment.

• Knowledge of process instrumentation, automation technologies, or industrial systems.

• Ability to diagnose technical issues, evaluate solutions, and effectively communicate recommendations.

• Strong interpersonal, presentation, and customer engagement skills.

• Ability to collaborate effectively with multidisciplinary and geographically dispersed teams.

• Willingness and ability to travel regionally as business needs require.

• Preferred

Qualifications

That Set You Apart:

• Bachelor's degree in engineering or equivalent combination of education, training, and relevant professional experience.
• Experience supporting process instrumentation, measurement technologies, control systems, or related automation solutions.
• Experience delivering customer training, workshops, or technical presentations.
• Familiarity with software configuration, system integration, and commissioning activities.
• Experience working in customer-facing roles within industrial, process manufacturing, energy, chemical, oil and gas, power, water, or related industries.
• Ability to manage multiple priorities while maintaining a strong focus on quality and customer satisfaction.
• Experience collaborating with global teams and supporting customers across different regions and cultures.

Our Culture & Commitment to You:

• At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

• We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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• ABOUT EMERSON

• Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

• With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

• We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team – let's go!

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