About this role
**Key Outputs
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Proactively assess, clarify, and validate customer needs on an ongoing basis
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Consult with Key Account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
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Assist with quotes for parts, service, and equipment management solutions
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Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs
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Responsible for marketing after sales products and services
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Liaison between Barloworld and Key customer accounts, business planning and / budgeting planning
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Where possible inspect all failed machines/components/parts with technical rep and advise /train / educate customers accordingly
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Compile and submit a monthly report with forecasts attached to management
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Discuss machine and undercarriage inspection reports regularly with customers
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Responsible for selling Caterpillar marketing initiatives, parts quotations followed up and converted into sales
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Promote part sales through service, achievement of targeted budget and effective
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Expenses management.
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Achievement of Operations and customer monthly KPI’s
Qualification, Experience and Competencies **
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Matric, B. Tech Sales/Marketing Diploma or certificate will be an added advantage
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Qualified diesel/earthmoving equipment mechanic (or equivalent qualification) will be an added advantage
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5 years Caterpillar experience as an artisan will be added advantage
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Workplace competencies business development skills and knowledge
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Sound business communication skills (Managerial and technical report writing critical in role)
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Sound technical knowledge of product brands and business communication skills
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Basic financial management skills, PC and Microsoft office knowledge
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Behavioural competencies: relations skills
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Problem solving, analysis, attention to detail, listening and influencing and negotiation skills