About this role
Description
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Jiffy is a technology-driven leader in the promotional product blank apparel space, empowering crafters and small businesses through digital infrastructure, automation, and services. As we expand our platform to support the creator economy, we are seeking a Product Quality Engineer specializing in digital printing to drive excellence across our custom apparel catalog and distributed printer network.
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This role is pivotal in ensuring the highest standards of color accuracy, durability, and technical quality for our direct-to-film printing operations. You will collaborate with Operations, Supplier Management, and Product teams, acting as the subject matter expert for color management and print quality. Your work will directly impact customer satisfaction and operational efficiency, helping Jiffy maintain its reputation for speed and reliability.
Key responsibilities include:
- Own and manage Jiffy’s end-to-end product quality program for direct-to-film printing and custom apparel catalog.
- Define, document, and enforce color management and technical standards across the printer network, including spectrophotometric measurement, ICC profiling, RIP software configuration, and G7 calibration initiatives.
- Establish hue-level standards and reference materials; serve as internal SME on CMYK processing, soft proofing, gamut mapping, and device-link profiles.
- Set and maintain product quality specifications and measurable acceptance criteria for color accuracy, durability, substrates, file preparation, and press-ready requirements.
- Provide technical guidance to Operations, Supplier Management, and Product teams; set quality gates for new product launches.
- Manage quality performance across a distributed fleet of third-party print shops by tracking claims, complaints, and defects; conduct remote and on-site audits; maintain a quality health scorecard; drive corrective actions.
- Set admission standards and evaluation framework for onboarding new printers; conduct hands-on evaluations and document baselines.
- Lead continuous improvement initiatives using claims, NPS, audit, and output data; build dashboards with analytics; create training materials, SOPs, and reference guides; improve pre-press workflows to reduce downstream issues.