Product & Process Solutions Program Management Lead (Account, Interaction & Search Safety)

Trust & Safety

Product & Process Solutions Program Management Lead (Account, Interaction & Search Safety), Trust & Safety

TikTok

1 day ago

Full-time

On-site

Singapore, Singapore

Manager

Responsibilities

• About the team
• The team is responsible for translating business demands into system and workflow solutions executed by operations teams, while constantly enhancing the tools, processes and metrics for sustainable operational excellence. We do this through business product intake, execution of safety strategies requiring operation work, designing and implementing systems, process and tooling solutions, and conducting comprehensive operations analysis and reporting.

Responsibilities

• Lead and manage the General Product Operations Team, ensuring smooth daily operations and alignment with business goals.
• Mentor, develop, and coach team members to enhance their skills and achieve their career goals. Foster a collaborative and positive work culture within the team.
• Support the launch and ramp-up of new features, ensuring operational readiness and safety measures are in place.
• Coordinate cross-functional teams to ensure smooth integration and execution of new product features.
• Develop and monitor key performance indicators (KPIs) to track operational performance. Analyze data to identify trends, issues, and opportunities for improvement.
• Provide regular reports and insights to leadership on operational performance, process improvements, and resource needs.

Qualifications

• Minimum Qualification(s)

• Bachelor’s degree in Business, Operations, or a related field (or equivalent work experience).

• 5+ years of experience in product operations, team management, or a related field.

• Proven experience leading cross-functional teams, driving operational excellence, and ability to manage multiple priorities in a fast-paced environment.

• Strong understanding of moderation processes, product development cycles, and operational workflows.

• Exceptional problem-solving and analytical skills, with a data-driven approach to decision-making.

• Excellent communication and interpersonal skills, with the ability to collaborate with multiple stakeholders across the organization.

• Experience with platform tools and systems, with a focus on scalability and efficiency.

• Preferred Qualification(s)

• Experience in the tech, safety, or content moderation industries.

• Knowledge of efficiency, quality processes, metrics and performance tracking systems.

• Trust & Safety

• Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

• We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

• About TikTok

• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

• Why Join Us

• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

• Diversity & Inclusion

• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

• Apply now

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