Product Owner

Product Owner

The Product Owner is accountable for the success, performance, and evolution of an assigned insurance product or capability within Wawanesa’s Direct-to-Member (D2M) business. As the primary business owner and subject matter expert, they lead product strategy, digital member experience, performance, roadmaps, priorities, and delivery outcomes. Working in a venture-style environment, the Product Owner combines strategic thinking, hands-on delivery support, member discovery, and business decision-making.

They partner with Business Analysts, technology, pricing, underwriting, claims, operations, customer experience, and other stakeholders to keep products competitive, compliant, effective, and aligned with D2M objectives. They own product priority, scope, and intent and make product decisions on behalf of the business.

Job Responsibilities

• Develop and communicate product strategies, roadmaps, and priorities that translate business objectives into actionable delivery plans.
• Identify and prioritize enhancements that improve member experience, conversion, growth, retention, and efficiency, informed by member insights, data, industry trends, regulation, and competition.
• Partner with Business Analysts to translate priorities into user stories, requirements, and acceptance criteria, and guide delivery teams throughout development.
• Make trade-off decisions balancing member experience, business value, timelines, and risk.
• Establish, monitor, and report product KPIs and OKRs.
• Own and improve the end-to-end digital member journey, including quote, purchase, self-service, and retention, using research and test-and-learn experimentation.
• Serve as product subject matter expert across coverages, underwriting guidelines, processes, and member journeys, ensuring delivered solutions reflect product intent.
• Maintain product documentation, requirements, and reference materials.
• Ensure compliance with legal, regulatory, and governance requirements; assess legislative and industry changes and support risk, audit, quality, and control activities.
• Build partnerships across Pricing, Underwriting, Claims, Operations, Customer Experience, Marketing, Analytics, Compliance, and Technology to align objectives and priorities.
• Communicate product priorities, decisions, performance, risks, and opportunities to stakeholders and leaders.
• Promote member-centricity, accountability, innovation, and continuous improvement.
• Guide, coach, and provide escalation support to Associate Product Owners.
• Perform other duties as assigned.

Qualifications

• 5+ years of product management or ownership experience in insurance; Property & Casualty preferred.

• Experience leading product initiatives from concept through implementation in Agile environments.

• Experience evaluating product performance and using data to make decisions; digital or direct-to-consumer delivery is an asset.

• Post-secondary degree in a related discipline and/or Chartered Insurance Professional (CIP) or equivalent Property & Casualty designation preferred.

• Strong knowledge of Property & Casualty products, coverages, underwriting principles, and operations.

• Strong analytical and problem-solving skills, including sound decisions based on complex, incomplete, or evolving information.

• Experience developing product strategy, roadmaps, and priorities.

• Strong stakeholder management, communication, presentation, and facilitation skills.

• Strong planning, organization, and prioritization skills, balancing strategy with day-to-day execution.

• LI-AF1 #LI-Hybrid

• Diversity Equity, Inclusion & Belonging

• At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

• We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

• We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [email protected].

• All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

• Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.