About this role
Job title: Product Owner - Digital Customer Experience
About the Role Integrated within Mapfre's Digital Customer Experience Directorate, this role participates in defining and evolving the company's digital assets, providing support from the digital experience team and as a member of various squads. The objective is to help increase customer digitization, engagement and loyalty, delivering outstanding customer satisfaction.
What You'll Do
- Collaborate in defining customer journeys and support defining MVP scope.
- Define the functional requirements to develop according to customer demand.
- Define customer processes (including operations) for each app increment.
- Review functional and interface design for each operation included in the app.
- Develop use cases applicable to each operation.
- Document and track initiatives in Jira/Confluence.
- Validate customer journeys and document tests.
- Perform business testing and acceptance testing for user stories across digital channels before production.
- Support KPI analysis in each customer journey.
- Attend meetings with involved departments and business areas, project team, Experience Design, Technology and Data.
What We're Looking For
- Minimum 5 years in digital transformation, digital experience in insurance/financial services or startups, or digital consulting.
- Minimum 3 years in defining user stories and performing quality and acceptance testing.
- Minimum 3 years in project and backlog management of digital products.
- Minimum 3 years in tracking projects with Jira/Confluence.
Nice to Have
- Desirable experience in the insurance/financial industry.