Product Owner-Commercial Lines

Job title: Product Owner-Commercial Lines

Wawanesa Bank – Product Owner-Commercial Lines

Job Overview

As Product Owner-Commercial Lines, you will play a strategic and member-focused role, guiding and contributing to the development of digital insurance solutions that deliver measurable results across multiple business units. This position is essential for ensuring product delivery aligns with enterprise objectives and meets both member needs and the organization’s strategic vision. You will act as a vital liaison among technology, analytics, and business operations, promoting innovation, regulatory compliance, and a member-centric approach while ensuring fiscal responsibility is maintained throughout each development cycle.

Job Responsibilities

• Define and communicate a clear product vision that supports business unit strategies and enhances member experience across insurance offerings.
• Own and manage the product backlog, prioritizing features and enhancements based on business value, regulatory requirements, and member impact in consultation with their larger functional leadership team.
• Collaborate closely with payables, billing, underwriting, claims, fraud, distribution, and customer experience teams to gather insights and embed operational feedback into product development.
• Lead cross-functional squads—including developers, designers, analysts, and business stakeholders—to deliver scalable, compliant, and high-quality insurance solutions.
• Ensure product decisions are informed by data, member feedback, and evolving market trends within the insurance sector.
• Facilitate sprint planning, backlog grooming, and release management in alignment with business unit timelines and KPIs.
• Monitor product performance using metrics such as member satisfaction, operational efficiency, and fraud mitigation effectiveness.
• Act as a liaison between technology teams and business units to ensure strategic alignment and transparent communication.
• Promote a culture of collaboration, accountability, and continuous improvement across product teams and business partners.
• Stay current on industry regulations, emerging technologies, and competitive trends to inform product strategy and risk management.
• Drive vendor and product performance in alignment with contract commitments, ensuring service levels and deliverables meet expectations.
• Stay informed on relevant software releases; evaluate potential impacts and coordinate planning to support adoption and continuity.
• Other duties as assigned.

Qualifications

• 5+ years of experience in product management or ownership within the insurance industry (Property & Casualty preferred).

• A post-secondary degree in related discipline and/or completion of Chartered Insurance Professional (CIP) or equivalent Property & Casualty designation is preferred.

• Proven success in delivering digital products that support underwriting, claims, fraud detection, or member engagement.

• Deep understanding of Agile/Scrum methodologies and experience using tools like JIRA, Confluence, or similar platforms.

• Excellent planning, organizing and time management skills, with the ability to develop roadmaps and project plans by prioritizing and multitasking.

• Strong stakeholder management skills, with the ability to influence across business units and drive consensus.

• Experience translating business strategy into actionable product roadmaps and user stories.

• Analytical mindset with experience in testing, KPI tracking, and data-driven decision-making.

• Bachelor’s degree in business administration, Technology, or a related field is an asset.

• Certified Scrum Product Owner (CSPO) or equivalent certification preferred.

• Diversity Equity, Inclusion & Belonging

• At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

• We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

• We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence.

• All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

• Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.