About this role

ACG_3859_JOB

Our client, a leading financial company, is looking for a talented candidate for their firm.

JOB DESCRIPTION

Research the needs, behaviors, and pain points of Merchants/Business Households/Store Owners/Cashiers through product data, customer feedback, operations, and user research.
Coordinate with the Product Manager to identify user problems, product goals, scope, and success metrics before developing features.
Transform business requirements and user problems into customer journeys, user flows, use cases, and end-to-end product solutions.
Work directly with the UI/UX Designer to build wireframes/prototypes and optimize the experience on Mobile App/POS App.
Fully analyze business rules, system flows, exceptions/edge cases, and error states.
Collaborate with the Tech Lead/Developer to assess feasibility, dependencies, and select appropriate solutions balancing User Experience – Business – Technology.

Transform product solutions into clear, implementable Epics, User Stories, Use Cases, and Acceptance Criteria.
Own the Product Backlog, conduct regular refinement, and ensure the backlog is ready for the development team.
Coordinate with the Product Manager to prioritize the backlog based on Product Goals, roadmap, user value, business impact, and effort.
Act as the focal point for clarifying requirements during development; proactively manage dependencies, requirement changes, and scope.
Ensure consistency of the experience across TingTing Merchant App, POS App, and related touchpoints within the Company's Merchant ecosystem.

Work directly with Developers, QA, Designers, and Tech Leads throughout the product development process.
Monitor delivery, proactively identify and resolve blockers and risks; coordinate to make appropriate trade-offs between scope – timeline – quality – user experience.
Review the product during development; coordinate with QA to build important scenarios and conduct UAT before release.
Ensure both functional quality and user experience, especially for success/failure/loading/timeout/retry states and exceptions in payment flows.
Monitor the product after release and coordinate the resolution of production issues affecting the user experience.

Coordinate with the Product Manager to define the metrics to be monitored before release.
Monitor and analyze relevant indicators such as Feature Adoption, Funnel/Conversion, Task Completion, Retention, DAU/WAU/MAU, Error/Crash Rate, Customer Feedback/CSAT/NPS.
Evaluate feature effectiveness after release and proactively propose iterations/improvements.
Use data combined with customer feedback to make decisions and continuously optimize the product.

1. Must-have
At least 2 years of experience in a Product Owner/Business Analyst position with product ownership experience.
Direct experience in building and developing Mobile Apps, participating throughout the process from problem analysis, solution development, backlog to delivery and release.
Product Thinking and User-centric Mindset; ability to go from User Problem → Solution → Delivery → Measurement → Iteration.
Strong business analysis and systems thinking; able to develop customer journeys, user flows, business flows, use cases, user stories, and acceptance criteria.
Experience working directly with UI/UX Designers, Developers, QA, and technical teams.
Understanding of basic concepts of API, client-server, database, and system integration to coordinate effectively with Tech.
Data-driven mindset, with the ability to use data, product metrics, and customer feedback to evaluate product effectiveness.
Proactive, high ownership, and able to solve problems rather than simply receive requirements.
1. Nice-to-have
Experience at Product, Fintech, Payment, Banking, E-commerce, Retail SaaS, POS companies, or platforms with large transaction volumes.
Experience developing products for Merchants/SMEs/Business Households or users at points of sale.
Understanding of Payment operations such as QR, Card Payment, POS, Refund/Void, Installment, Reconciliation.
Experience using Product Analytics tools.
Experience conducting User Research, Usability Testing, or A/B Testing is an advantage.

1. Transparent and Attractive Income & Benefits
Income is negotiable based on capabilities.
Monthly bonuses for outstanding individuals & teams.
Year-end bonuses & spot bonuses based on business results and work performance.
Gifts and bonuses on holidays and Tet.
Salary review every 6 months, recognizing capabilities & contributions appropriately.
1. Lifestyle Benefits & Healthcare
Lunch allowance of VND 40,000/day via the internal e-wallet, used directly at Funtime canteen.
Free monthly parking.
Annual health check-ups at hospitals.
Full insurance coverage: Social Insurance, Health Insurance, Unemployment Insurance in accordance with Labor Law.
Premium health insurance (from Lead level and above, with additional support for purchasing coverage for family members).
1. Engagement – Development – Experience
Year End Party, Summer Trip, Outing, team building twice a year, and regular internal events.
Professional & skills training, with a clear capability development program.
Dynamic working environment with many internal cultural activities.
Physical & mental healthcare clubs: Yoga, football, badminton, etc.
Contact: Thao Phan *
Due to the immerse number of applicants, only shortlisted candidates will be contacted.**

Product Owner