Product Operations Manager (LLM) - TikTok Minor Safety

Product Operations Manager (LLM) - TikTok Minor Safety (San Jose)

TikTok

Full-time

On-site

San Jose, California, United States

$121,600 - $272,000 USD yearly

Manager

Responsibilities

• We are building the next generation of content safety and governance systems at TikTok, with a strong focus on protecting minors and teens at global scale. We are focusing on AI Model, Data and Minor Policy.
• Our team sits at the intersection of product, policy, and AI, leveraging large language models and multimodal technologies to design safety mechanisms that are proactive, scalable, and measurable. We work closely with Policy, Legal, Algorithm, and Engineering teams to translate complex regulatory and safety requirements into real-world product solutions that protect users while preserving a high-quality user experience.

Responsibilities

• Own model strategy and operations for TikTok Minor Safety, working closely with cross-functional teams to participate in the end-to-end process of model design, optimization, training, and evaluation. Identify performance gaps and vulnerabilities in models, and propose effective actions to continuously improve model quality.
• Participate in the full data production lifecycle, including defining dataset standards, executing model evaluations, and ensuring high-quality data delivery.
• Explore and adopt the latest Large Language Model (LLM) tools to continuously optimize data production workflows and processes, improving efficiency and scalability. Stay up to date with industry trends to help build more intelligent and efficient data systems.
• Research emerging model training methodologies from both academia and industry, identify weaknesses in existing training data, and propose innovative solutions to improve data generalization, production efficiency, and coverage.

Qualifications

• Minimum Qualification(s)

• Relevant work experience with a bachelor’s or master’s degree or above in Computer Science, English, Statistics, Philosophy, or related fields.

• Solid foundational understanding of machine learning, including Large Language Models (LLMs) and Transformer architectures.

• Strong project management and operational skills, with a good understanding of end-to-end project workflows. Ability to collaborate efficiently in cross-functional teams and communicate effectively with both technical and non-technical stakeholders.

• Preferred Qualification(s)

• Experience in Trust & Safety, content moderation, or familiarity with content safety compliance requirements is a strong plus.

• Hands-on experience in data analysis or model optimization is preferred.

• About TikTok

• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

• Why Join Us

• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

• Diversity & Inclusion

• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

• TikTok Accommodation

• TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us.

• Job Information

• For Pay Transparency Compensation Description (Annually)

• The base salary range for this position in the selected city is $121,600 - $272,000 annually.

• Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

• Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

• The Company reserves the right to modify or change these benefits programs at any time, with or without notice.