About this role
About Hytech
Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services organisations. We deliver end-to-end consulting services and provide robust middle- and back-office solutions that enable our clients to optimise operations, enhance efficiency, and stay ahead in a fast-evolving digital landscape.
With more than 2,000 professionals worldwide, Hytech has a strong and growing international presence, with offices across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and beyond.
About the role
This is a On-platform operations role that sets a unified user lifecycle standard and owns new-user conversion to stable trading, designing 30-day activation journeys, tiered upgrade paths, and dormant/churned-user recovery, while coordinating site-wide outreach resources (push frequency, placement allocation, content calendar), executing on-platform configurations, and collaborating with the CR team.
Responsibilities
- Define the North Star metric and process metrics for your area, break them down into executable operational actions, and be accountable for hitting the targets.
- Use data analysis to identify drop-off points in the user funnel, and deliver operational plans (path optimization, campaign mechanics, incentive rules, content and outreach strategy), including cost estimation and target setting.
- Write BRDs, work with product managers to secure scheduling, participate in PRD and test case reviews, and complete business acceptance after launch.
- Work with the Marketing team on GTM and materials (audience / selling points / pacing), align metric definitions and user tag requirements with the Data team, and align campaign rules and messaging with Risk Control & Compliance.
- Provide product briefings, talk tracks, and training materials, taking initiative rather than waiting for support.
Requirements
- 3+ years of product operations experience in internet or fintech.
- Able to independently own performance targets and be accountable for results, with clear, quantifiable past achievements.
- Able to pull and run data, break down funnels, segment users, design gray-release or control-group experiments, and interpret the results, without relying on a dedicated data analyst.
- Able to work directly with product managers to drive requirements: able to write operations-side requirement documents and to secure engineering schedules with business data and solid arguments.
- Able to deliver presentations and enablement to sales, with a proactive mindset.
- Strong cross-team collaboration awareness, proactively aligning with adjacent tracks on joint plans