Product Onboarding Team Lead
About this role
Factorial
Hello!
At Factorial we're looking for a Product Onboarding Team Lead on site Italian Market to help us take the company to the next level. 🚀
We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world. (Kindly note this is not an HR Onboarding function, it is part of our Customer Experience process).
The Role:
Develop and execute an effective recruitment strategy to hire new Onboarding Specialists quickly and efficiently.
Manage a team of Onboarding Specialists (6-7 people) to ensure high performance and achievement of targets.
Monitor team performance metrics and take actions to address gaps and improvements.
Implement new strategies and tactics to increase customer retention, satisfaction, and reduce onboarding duration.
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