About this role
Job title: Product Marketing Manager – Redo Chargebacks Suite
About the Role At Redo, we offer a chargeback lifecycle suite with three products—Resolve, Alerts, and Reclaim—that work together across the dispute lifecycle. Resolve helps shoppers recognize a charge before they dispute it (preventing up to 20% of chargebacks); Alerts catch disputes while they're forming (with a 90% catch rate); Reclaim builds and files evidence after a chargeback with a 64% average win rate when orders ship within 10 days. Reclaim is free to install on Shopify (0 fees, 100% of recovered funds).
What You'll Do
- Promote and enable adoption of the three Redo Chargebacks products (Resolve, Alerts, Reclaim) across the dispute lifecycle.
- Communicate the impact: prevent up to 20% of chargebacks, achieve a 90% catch rate on disputes while forming, and a 64% win rate when orders ship within 10 days.
- Highlight that Reclaim is free to install on Shopify with 0 install fees and 0 success fees, and that merchants keep 100% of recovered funds; outline how Resolve and Alerts are accessed via demos and partner programs.
- Engage with Shopify merchants using Stripe, PayPal, and Shopify Payments to illustrate coverage and benefits during demos.