Product Manager -ServiceNow (Global role)

Product Manager -ServiceNow (Global role)

Scope of the Role As a ServiceNow Developer – AI & Intelligent Workflow Automation, you will design, configure, and develop advanced solutions on the ServiceNow platform with focus on AI-driven automation, digital workflows, and enterprise service management initiatives. Closely work with architects, consultants, and stakeholders to translate business requirements into scalable, secure, and maintainable ServiceNow solutions leveraging modern platform capabilities including Now Assist, AI Agents, GenAI workflows, and enterprise integrations. This is a hands-on development role with opportunities to contribute to innovation, reusable accelerators, and next-generation AI-enabled workflow solutions.

Key Responsibilities

• Design, configure, and develop solutions on the ServiceNow platform across enterprise modules and custom applications.

• Implement intelligent workflows using Now Assist, GenAI Skills, AI Agents / Agentic Workflows AI Search Predictive Intelligence, Flow Designer, Virtual Agent Develop and maintain scoped applications using ServiceNow Studio.

• Configure workflows, business rules, client scripts, UI policies, script includes, catalogs, and integrations.

• Build AI-powered automation and conversational workflow solutions.

• Translate functional and technical requirements into scalable and efficient technical solutions.

• Ensure compliance with ServiceNow development best practices, security guidelines, and coding standards.

• Conduct unit testing, debugging, defect resolution, and technical troubleshooting.

• Participate in peer reviews and contribute to development governance standards.

• Support platform upgrades, enhancements, and release management activities.

• Develop integrations using REST/SOAP APIs, Integration Hub, MID Server, and external enterprise systems.

• Support workflow orchestration across multiple enterprise applications.

• Participate in AI-driven automation and enterprise integration initiatives.

• Contribute to reusable integration frameworks and accelerators.

• Required Experience & Capabilities

• 7+ years of relevant ServiceNow platform development experience with expertise in intelligent workflow automation, enterprise integrations, CMDB/CSDM implementations, and AI-powered ServiceNow capabilities.

• Hands-on experience as a ServiceNow Developer in enterprise or consulting environments.

• Expertise in JavaScript Glide APIs Flow Designer Script Includes Business Rules Client Scripts UI Policies.

• Experience with at least two or more ServiceNow modules such as ITSM HRSD CSM ITOM Service Catalog Custom Applications.

• Experience with Now Assist GenAI Skills AI Agents / Agentic Workflows AI Search Predictive Intelligence

• Familiarity with A2A and MCP-based AI integration approaches is an advantage.

• Understanding of scoped applications, update sets, CI/CD, and ServiceNow best practices.

• Experience with enterprise integrations and automation use cases.

• Strong analytical, debugging, and problem-solving skills.

• Good communication and stakeholder collaboration skills.

• Participate in solution design workshops and technical discussions.

• Support deployment, UAT, hypercare, and post-production stabilization activities.

• Develop integrations using REST/SOAP APIs, Integration Hub, MID Server, and external enterprise systems.

• Support workflow orchestration across multiple enterprise applications.

• Participate in AI-driven automation and enterprise integration initiatives.

• Contribute to reusable integration frameworks and accelerators.

• Certifications Preferred – Atleat 2 certification

• CSA – Certified System Administrator

• CAD – Certified Application Developer

• CIS certifications Data Foundation - CMDB, CSDM

• Micro-certifications in AI / GenAI capabilities

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