About this role
About the Role Matrix42 is seeking a Product Manager to own the vision, strategy, and roadmap for intelligence and analytics within its service management platform. This is a high-ownership role at the intersection of service management expertise, analytical product thinking, and modern AI in a cloud-first, AI-powered ecosystem.
What You'll Do
- Own the intelligence & analytics roadmap end-to-end
- Define success metrics and build ROI narratives for IT leaders and decision-makers
- Drive validation through prototyping and rapid experimentation
- Shape self-service analytics experiences — configurable dashboards, portals, guided workflows
- Collaborate with engineering, data, product marketing, UX, and go-to-market teams
- Engage directly with enterprise customers and partners to shape direction
What We're Looking For
- Experience in ITSM/ESM or service management software
- Strong analytical mindset with background in analytics, BI, or data-driven products
- Practical AI/ML exposure and a prototyping-first approach
- Customer-facing product management experience in enterprise SaaS
- Ability to communicate across C-level, sales, and engineering stakeholders
- Familiarity with service management platforms and self-service design
Compensation & Benefits
- 30 vacation days, flexible self-managed working hours, and a hybrid setup that supports remote work
- Opportunity to be part of a distinct European growth journey shaping the European choice in Service Management
- Join a diverse team of over 600 professionals across Europe, with a value-based performance culture
- Focus on personal and professional development through clear goals, continuous feedback, and growth opportunities
- Commitment to inclusion and diversity, with equal opportunity for all applicants