About this role
Job title: Product Manager - Global Employer Services Technology Center
About the Role The Product Manager will lead product support and strategy for Deloitte's Global Employer Services Technology Center within Tax Services, driving exceptional product support and proactive value delivery in a fast-paced environment. This role blends customer-focused product leadership with the use of AI to anticipate needs, shape development, and deliver next-generation, intelligent, resilient systems.
What You'll Do
- Lead product support and strategy for the Global Employer Services Technology Center.
- Proactively anticipate customer needs and translate feedback into actionable roadmap.
- Leverage AI agents to transform how value is delivered and how issues are resolved across the product lifecycle.
- Collaborate with cross-functional teams to influence product development and roadmap priorities.
- Drive customer satisfaction through strong relationship building and proactive problem-solving.
What We're Looking For
- Passionate Product Manager with a proven track record of delivering exceptional product support.
- Ability to thrive in a fast-paced environment and apply innovative approaches, including AI-powered solutions.
- Strong focus on customer satisfaction and building trusted relationships.
- Experience guiding product lifecycle, from discovery through delivery and ongoing improvements.
- Excellent collaboration and communication skills, with the ability to influence across teams.