Product Manager

Role Description

DocSend is expanding from a virtual data room solution into a deal execution platform. We’re seeking a Product Manager to help shape the next phase of DocSend’s growth.

As a Product Manager on DocSend, you’ll own a broad set of customer experiences spanning from foundational workflows, like onboarding and content management, to our largest strategic initiatives, like AI-powered document analysis and multi-product integration. You’ll work closely with Engineering, Design, Data, and cross-functional partners to understand customer needs, set priorities, make product tradeoffs, and turn opportunities into high-quality experiences.

This is an end-to-end product ownership role. You’ll combine customer empathy, quantitative and qualitative insight, strong product judgment, and clear communication to determine which problems matter most and guide the team from discovery through launch and iteration.

Responsibilities

• Own customer-facing DocSend product areas end-to-end, from identifying customer problems and defining strategy through prioritization, execution, launch, measurement, and iteration.
• Drive foundational improvements across experiences, balancing near-term customer needs with the long-term quality and health of the product.
• Identify and develop strategic opportunities across Dropbox and DocSend, including multi-product experiences.
• Develop a deep understanding of DocSend customers through research, product data, feedback, and direct customer context, translating insights into clear product decisions and priorities.
• Partner closely with Engineering and Design to define problems, evaluate options and tradeoffs, maintain a high quality bar, and guide cross-functional execution.
• Define success measures, use quantitative and qualitative evidence to evaluate outcomes, and adapt the roadmap as customer needs, business priorities, technology, and market conditions evolve.
• Use AI and automation thoughtfully to improve workflows

Requirements

• 5+ years of product management or closely related experience, with experience owning customer-facing product experiences end-to-end.

• Demonstrated ability to identify important customer problems, make prioritization and product tradeoffs, and translate strategy into clear product direction.

• Strong customer empathy and ability to combine qualitative customer understanding with quantitative evidence when making product decisions.

• Experience partnering closely with Engineering and Design to navigate ambiguity, technical constraints, dependencies, risks, and product-quality decisions.

• Strong analytical skills and ability to define success measures, interpret product and business data, and use evidence to guide iteration.

• Excellent written and verbal communication skills, with demonstrated ability to create alignment across cross-functional partners and clearly communicate decisions and tradeoffs.

• Adaptability and curiosity, including an ability to learn new domains and technologies and thoughtfully incorporate AI-enabled workflows while maintaining strong product judgment and accountability.

• Preferred Qualifications

• Experience building and evolving B2B or SaaS products.

• Experience with products supporting business-critical document or content workflows.

• Experience developing multi-product experiences or workflows spanning multiple product surfaces.

• Experience developing AI-enabled customer experiences or using AI tools as part of the product development workflow.

• Durable Skills

AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:

• Awareness: Understand yourself and others.

• Judgment: Evaluate information and make decisions in complex situations.

• Adaptability: Learn, adjust, and stay effective through change.

• Connection: Communicate, collaborate, and build trust.

• To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser.

Compensation

Read more about our benefits here.

Company Description

Dropbox isn’t just a workplace—it’s a living lab for designing a more enlightened way of working. We’re a global community of bold visionaries and resourceful doers shaping the future of Dropbox and, in turn, the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, creating space for meaningful work and lasting relationships. With a startup mindset and enterprise-level opportunities, we expect Dropbox employees to think critically, stay curious, and use modern tools, including AI, to improve how work gets done. Here, you can be who you are and grow into who you’re meant to be. You own your impact, helping make work more intuitive, joyful, and human for yourself and hundreds of millions of people worldwide. If you’re ready to push boundaries and challenge yourself, Dropbox is ready for you.

Team Description

Dropbox Product Managers are systems thinkers, problem solvers, and communicators who translate complex workplace challenges into intuitive, scalable solutions. Our PMs lead with insight and empathy, shaping the future of work through tools that help individuals and teams within businesses stay organized, collaborate seamlessly, and tap into the power of AI. We work across the full product lifecycle, from 0→1 vision setting to iterative evolution, partnering closely with design, engineering, research, and go-to-market teams to deliver products that millions of people trust. As part of our PM team, you’ll help shape ambitious bets that are redefining how teams work, like Dropbox Dash, a new AI-powered way to find and organize knowledge, or evolve the core Dropbox experience used by millions of users to adapt to how work gets done in the future. If you're excited by the challenge of reimagining how the world works from first principles and scaling delightful, high-impact products, we’d love to meet you.

Virtual First

Dropbox’s Virtual First way of working is designed to help people do their best work with flexibility, autonomy, and connection. Day to day, teams work remotely with nonlinear schedules and core collaboration hours that support deep focus and individual working styles. We prioritize asynchronous communication to improve clarity, respect deep work time, and reduce unnecessary meetings. While remote work is the primary experience for our employees, we also prioritize intentional, in-person connection. We bring teams together through regular team gatherings, on-demand workspaces, and Dropbox Neighborhood events in order to strengthen team cohesion, foster creativity, and enhance momentum. Virtual First is built to provide the same access to opportunity, growth, and impact for everyone, regardless of location.

This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter). We provide advance notice when possible and encourage candidates to discuss any accommodation needs during the interview process.

AI Fluency

AI fluency is a core part of how we work and grow. It’s not about being an expert—it’s about using these tools thoughtfully and effectively to improve your work and support others.

We look for four key behaviors in candidates:

• Ownership: You use AI responsibly by protecting data, applying sound judgment, and taking accountability for the quality and accuracy of your work.
• Experimentation: You explore new AI capabilities and apply them to improve workflows within approved tools and practices.
• Leverage: You use AI to enhance thinking, improve efficiency, and increase your impact and your team’s.
• Learning: You stay current on emerging AI tools and trends, continuously build your skills, and share what you learn with others.

Together, these behaviors help build a workforce where technology amplifies human judgment, creativity, and impact.

Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. To learn more, see our approach to AI in hiring.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.