About this role
Product Manager Consumable Customization Services (F/M)
The Product Manager CCS (F/M) owns and develops the end-to-end value proposition of Consumables Customization Services. He/she translates customer needs and market dynamics into a globally valid, segment-specific service portfolio (i.e. "Reuse – Configure – Engineer"), ensuring that customization becomes a scalable, profitable growth engine for Sartorius.
The Product Manager Consumable Customization Services (F/M) has the mandate to take data-driven decisions relevant to the Service portfolio from cradle to grave as its strongest expert and advocate. The PM must ensure ongoing commercial competitiveness and business success of their Service portfolio by addressing customer needs through consolidation, integration, prioritization of customer voices & future trends, developing and executing a comprehensive portfolio strategy whilst driving its continuous improvement. This is a strategic customer-facing role who interacts on eye level with key customers and stakeholders.
Grow with us - your responsabilities
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Articulate, communicate and execute Consumable Customization Services vision, strategy, and roadmap in alignment with company goals and business priorities, constantly applying feedback to deliver on key expectations
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Influence the decision-making process for all CCS-related decisions, proactively anticipating and addressing critical issues
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Embrace change and drive organizational agility by adapting to evolving market dynamics, customer needs, and competitive pressures
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Leverage intel on customer workflows & applications, market research, competitive landscape, industry trends and emerging technologies, validate such intel with first-hand interactions with key customers to identify unmet needs and market opportunities
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Derive from customer needs & markets trends sound business cases to drive critical decisions and align key stakeholders around them, also validating important reviews with them whenever appropriate
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Champion CCS portfolio both internally and externally, interacting with key customers and acting upon their feedback, building relationships with KOLs in the most appropriate forums to enhance Sartorius' reputation and credibility
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Guide product from concept to market, leading cross-functional teams and ensuring it meets customer needs and achieves business objectives
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Lead development to prioritize and develop new service offerings for Consumable Customization portfolio without direct authority, balancing multiple priorities to meet requirements and deadlines.