Product Manager, AI-Driven Returns & Claims

About the Role

Join Redo to shape an AI-driven Returns & Claims platform that personalizes exchanges and turns post-purchase activities into revenue. You will own the product strategy and roadmap, coordinating cross-functional teams across data science, engineering, design, and operations, and ensure the portal delivers accurate, policy-compliant decisions while surfacing actionable insights from post-purchase data. What You'll Do

• Define product vision and roadmap for the AI-powered Returns & Claims Portal, aligning with revenue retention, exchange rates, and fraud reduction goals.

• Partner with data science to build AI agents that analyze the customer, return reasons, and product offerings to deliver the right exchange and to review images, history, and policy rules to recommend, approve, or deny returns and claims.

• Lead design and implementation of customizable, branded flows to automate returns and claims, enabling self-service and reducing support requests.

• Drive ongoing A/B testing of flows and rules to improve exchange rates, increase revenue retention, and detect/fraud.

• Surface post-purchase trends and dashboards to inform product decisions and operational improvements; collaborate with warehouse and logistics to optimize inventory decisions and SLA compliance.

• Configure and manage reason-based warranty routing rules inside the Redo dashboard to route items to appropriate facilities.

• Ensure exchange options are inventory-aware, including 3PL and third-party locations, to avoid out-of-stock recommendations and improve fulfillment. What We're Looking For

• Experience in product management or leadership building AI-enabled returns/claims platforms or related ecommerce post-purchase experiences.

• Ability to translate business needs into product requirements, build data-informed roadmaps, and measure impact.

• Familiarity with AI/ML concepts applied to image analysis, decisioning, and policy enforcement.

• Knowledge of warehouse/inventory flows, 3PL, and warranty routing; ability to configure routing rules in a dashboard.

• Strong cross-functional collaboration with engineering, data science, design, and operations; excellent communication and stakeholder management.

• Analytical mindset with ability to surface trends from dashboards and operational data.