About this role
PURPOSE OF THE JOB
- Troubleshooting of Alstom products at customer site in order to ensure their availability.
- Provide technical expertise to subcontractors, warranty support team, project team members and less experienced personnel.
MAIN RESPONSABILITIES
Key accountabilities:
- Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair
- Carry out Fleet check activities
- Reports & register any deviation (failure/event) in Failure Management data base including configuration data
- Support operation helpdesk
- Apply & enforce Alstom & customer EHS & security rules and relevant PI processes on customer site
- Execute test & trouble shouting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair
- Support Implementation Field Modifications (FM operator), if required
- Support specific technical investigations by Engineering or internal/external Suppliers
- Recommends preventative and corrective actions
- Instructs and directs operators in field modification and repairs if needed
- Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
- Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed
- Lead Troubleshooter team, if needed
- Conducts peer reviews of PI activities and provide technical leadership if requested
- Contribute to Return of Experience
Performance measurements:
- Achievement of contractual availability (milestone) targets
- Characterization of K1S/K2/K3 issues on time (considering K1S – safety relevant issue, K2 – issue causing major passenger service disruption, K3 – issue having impact on service availability and product reliability)
- Completeness and Quality of failure/event diagnosis/data recorded in Defect Management data base