About this role
About the Role The Product Introduction Troubleshooter Technician supports on-site diagnostics and maintenance of Alstom products at customer locations in Romania. You will provide technical expertise to the project team, warranty support, and subcontractors to ensure system availability and performance, including test execution, troubleshooting, and coordination with Engineering for field modifications when required. What You'll Do
- Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair
- Carry out Fleet check activities
- Reports & register any deviation (failure/event) in Failure Management data base including configuration data
- Support operation helpdesk
- Apply & enforce Alstom & customer EHS & security rules and relevant PI processes on customer site
- Execute test & trouble shouting procedures to evaluate system performance and perform failure analysis on parts to be returned for repair
- Support Implementation Field Modifications (FM operator), if required
- Support specific technical investigations by Engineering or internal/external Suppliers
- Recommends preventative and corrective actions
- Instructs and directs operators in field modification and repairs if needed
- Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
- Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed
- Lead Troubleshooter team, if needed
- Conducts peer reviews of PI activities and provide technical leadership if requested
- Contribute to Return of Experience What We're Looking For
- Technical troubleshooting/investigation/testing experience (mechanical or electrical/electronic)
- 10+ years field experience (Senior position)