About this role
What You Will Do
- Product Ownership & Roadmap
- Own the end-to-end lifecycle of the eKYC product, including ID card scanning, facial verification, and additional verification flows.
- Build and maintain the product roadmap, prioritizing the backlog based on impact and effort.
- Serve as the primary point of contact (PIC) to coordinate across AI, Engineering, QC, Design, Risk, and Customer Support teams.
Product Analytics & Optimization
- Improve eKYC completion rates across two key use cases: user activation (new users) and financial services onboarding (loans, BNPL, insurance, and credit cards).
- Analyze funnels, identify drop-off points, and translate quantitative and qualitative insights into actionable product improvements.
- Conduct user research and usability testing to identify pain points in the verification journey.
- Design, execute, and evaluate A/B tests to validate hypotheses and optimize the user experience.
Risk Management & Compliance
- Balance conversion growth with risk control metrics, including fraud rate, AML, and account takeover (ATO).
- Translate Risk and Compliance requirements into feasible, clearly defined product solutions.
- Monitor and regularly report on key metrics, including conversion rate, Customer Support ticket volume, CSAT, and risk metrics.
User Trust Initiatives
- Contribute to User Trust & Safety initiatives across the platform.
- Collaborate with stakeholders to enhance the reliability and security of the system.
What You Will Need
Must-have
- 2–4 years of experience as a Product Owner or Product Manager.
- A data-driven product mindset, with the ability to independently analyze data and derive actionable insights.
- Hands-on experience independently developing hypotheses, designing experiments, and evaluating A/B testing results.
- Strong communication skills and the ability to collaborate effectively with cross-functional teams, particularly Risk, Engineering, and Design.
Nice-to-have
- Direct experience with eKYC, OCR, or facial recognition systems.
- Experience working with AI/ML-powered products.
- Experience in ITBA.
Company Culture:
Our company culture is built on Customer Centricity, Innovation, Teamwork, Excellence in Execution, Constant Learning. We value diversity and inclusivity and strive to create an environment where everyone are inspired to grow and succeed fast together.
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