About this role
Job title: Product Customer Service Centre Manager
About the Role The Product Customer Service Centre Manager at CNH Industrial America LLC in Sturtevant, WI oversees a team of production and logistics specialists to support manufacturing. This role manages the monthly operation plan, drives the plant forecast and production plans, and directs end-to-end order-to-delivery execution with cross-functional teams (sales, operations, engineering, finance, and materials).
What You'll Do
- Lead and develop a team of production and logistics specialists to support manufacturing operations.
- Manage the monthly operation plan and drive plant forecast and production plans.
- Direct order-to-delivery execution, collaborating with commercial sales, manufacturing operations, engineering, finance, and materials.
- Manage customer demand and supply chain resources, and adjust production to dynamic scheduling changes.
- Oversee the tire and wheel supply chain for large tractor assembly.
- Report daily and monthly production schedule adherence.
- Schedule and deliver Fargo axle production.
- Schedule and deliver sister plant requirements – Benson cabs, Harbin components, Grand Island valves.
- Prioritize final completion of tractor production for shipping and delivery.
- Oversee direct report training and safety management audits.
- Complete direct report performance management processes.
What We're Looking For
- Bachelor's degree in Business, Marketing, or a related field plus 10 years of experience in operations and supply chain management or related occupation. The 10 years must include: (1) forecasting anticipated demand, inventory, and customer lead times based on sales, demand, and capacity; (2) statistical forecasting models, including theory on constraints and predictive models for data analysis and reporting; (3) collecting, analyzing, and interpreting data to identify trends, forecast needs, and optimize schedules; (4) project management principles, including timeline management, constraint analysis, and budgeting for scheduling and managing timelines; (5) production scheduling and inventory management with ERP systems.
Compensation & Benefits
- Salary: USD 135,845 - 182,850 per year.