Product Concern Engineer

Responsibilities

• identifying concerns
• analyzing data
• authoring bulletins

Requirements

• Bachelor of Science in automotive technology

• Engineering, or related field

• Automotive service technical background

• Strong communication

• Technical writing

• Presentation

• Analysis, and multitasking skills. AI tools experience desired

• Technical tools mentioned

• GCQIS

• Quality.

• AI

• GSAR

• Concern Management Database

• MMP

• WERS

• GCCT

• PTS

• AI

• Job description

Description

• We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

• Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.

• In this position...

• The FCSD CIDR Product Concern Engineers use tools and data resources to identify vehicle concerns that cannot be repaired using existing diagnostics, parts and/or software. They perform additional detailed analysis to define concerns, identify the scope of vehicles affected, and make recommendations on the elements required of a successful remedy. The PCE supports resolution efforts by coordinating service trials, performing service readiness actions to define parts and/or software requirements, and authoring bulletins and messages for dealers.

• What you'll do...

• Identify technical vehicle concerns that dealers cannot repair using leading indicators and processes (GCQIS, Quality.

• AI tools, part sales information, GSAR warranty data, field intelligence and information from other sources)

• Lead the Quicker Service Fix (QSF) process for assigned vehicle line(s)

• Develop supporting data and analysis to substantiate and define concerns

• Interface with Engineering activities to support global Concern Identification and Resolution efforts

• Represent FCSD CIDR in various engineering Functional Review Meetings to drive for concern resolution

• Support FCSD Program Manager with timely and accurate status updates in Concern Management Database

• Coordinate service trials to ensure feasibility of repair proposals from engineering

• Author Technical Service Bulletins (TSBs), Special Service Messages (SSMs) and Internal Service Messages (ISMs) and ensure global publication to applicable markets

• Review/monitor TSB/SSM/ISM articles generated by other activities

• Support and engage in bi-weekly TSB/SSM/ISM review process to ensure consistency of publications

• Interface with PS&L team(s) to support accurate parts forecasting to prevent backorders for all CIDR led publications

• Support Escalated Handling Team requests and work with Engineering SMEs as required

• Work with FCSD Plant Vehicle Team (PVT) to support quality and launch initiatives

• You'll have...

• Minimum

• Bachelor of Science degree in Automotive Technology, Engineering, or related discipline

• Automotive service technical background required

• Dealer employment experience desired (fixed operations)

• FCSD field experience desired

• Experience leveraging AI tools within analysis and problem-solving environments

• Strong verbal communication, technical writing and presentation skills are a must

• Capacity to effectively manage multiple tasks

• Must be able to thrive within a small support team environment and using outside support teams

• Must be able to adapt quickly to vehicle service requests for support

• Experience with GCQIS, MMP, WERS, GCCT, GSAR and PTS is helpful

• Service part release process experience beneficial

• Understanding of serviced software development and deployment processes desired

• Same Posting Description for Internal and External Candidates

• Even better, you may have...

• FCSD(ford customer service division) field experience desired

• Experience with GCQIS, MMP, WERS, GCCT, GSAR and PTS is helpful

• You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

• As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you