Processes & Operations Client Service Intern

Prada Group

The Processes & Operations Client Service Intern provides constant information and data to Global Client Service Manager, supports Processes & Operations Client Service Analyst, analysis of client service KPIs, new projects and business trends. He/She analyses performances, client service level and sales results on a daily basis

RESPONSIBILITIES

REPORTING:

• Analysis of SLA and KPIs WW performances on daily, weekly and monthly base
• Analysis and reporting of multichannel sales
• Support on reconciliation of data and reports from different systems to improve database quality and to optimize the analysis

PROCESSES:

• Client Service processes mapping and optimization
• Procedures and features test release
• Competitive benchmarking for strategic Customer Service decisions

OTHER:

• Support IT in implementing and kicking off WW Client Service
• Testing new systems and programs and find out if there are any issue or improvement that can be made

SYSTEMS:

• Client Service platforms
• Order Management System
• Office Suite proficiency (mostly EXCEL and PPT)

KNOWLEDGE AND SKILLS

Good organizational and time management skills

Outstanding communication and presentation skills

Creative problem solver

Good analytical skills

Data-driven approach

Excellent written and spoken communication skills both for English and Italian

LI-PG1

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

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