About this role
Job title: Process Team Manager
About the Role
Responsible for the overall management of the process team, setting targets aligned with changing business needs and working with local and global management to ensure targets are met. Drives continuous improvement of the customer experience through process development and support tools. Leads new product installs, site startup planning, and risk assessment to deliver successful readiness and customer satisfaction.
What You'll Do
- Manage the process team and set targets in alignment with business needs; coordinate with local and global management to ensure targets are met.
- Understand customer needs and build long-term sustainable relationships and solutions.
- Drive continuous improvement of customer experience through team, process, and support tool development.
- Lead new product installs and subsequent process development.
- Oversee new site start-up and planning/risk assessment for readiness and execution to achieve customer recognition and satisfaction.
- Define project scope and resource planning with BU; escalate resource gaps to Manager.
- Support CS, EE, Sales, and BU as one team for successful site-based operations and service.
What We're Looking For
- Master's degree or above.
- Solid technical knowledge and deep business perspective in the Semiconductor industry, preferably in CVD/ALD/Furnace/EPI.
- Strong experience with complex instrumentation, applications and informatics.
- Ability to work in a team environment with tight deadlines and multiple priorities.
- Solid team management experience.
- Good command of English.