Process & Systems Quality Surveyor

About this role

Process & Systems Quality Surveyor (Auditeur Qualité)

ITM Group

Kigali, RW·On-site·Permanent contract (CDI)

Published on Nov 6, 2026·Closes on Nov 20, 2026

Audit ServicesMid level

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Description

ITM Africa Ltd is seeking a Process & Systems Quality Surveyor to review how its processes and systems work in practice, measure them against required standards, and drive improvements. You will map processes, carry out quality audits, find the root causes of recurring problems, and help teams put practical fixes in place.

Responsibilities

Map and document key business processes and workflows
Plan and carry out quality audits of processes, systems and procedures
Review systems and controls to confirm they work as designed and meet quality standards
Investigate non-conformities and recurring issues using root-cause analysis
Analyse operational and quality data to identify trends and improvement opportunities
Recommend and follow up on corrective and preventive actions
Prepare clear, practical documentation: procedures, audit checklists and reports
Work with operational teams to embed process improvements and quality practices

Requirements

Degree in Quality, Industrial Engineering, Information Systems, Operations or a related field
ISO auditor, Lean, process mapping or systems quality qualification desirable
Experience in quality audit, process improvement or business analysis
Required skills
process mappingQuality auditingSystems reviewroot cause analysisData AnalysisPractical documentation