Process Quality Officer

BNP Paribas

• Permanent

• Full time

• Mumbai, Maharashtra, India

Job type

Permanent

Brand

Schedule

Full time

Study level

Short-cycle tertiary education & Bachelor Degree or equivalent (3 years)

Job Function

Information technology

Location

Mumbai, Maharashtra, India

Reference

1234567890100118272

Last update 27.10.2026

About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Business line/Function:

CIB Client Engagement and Financial Security IT having focus on applications servicing Client Lifecycle management, Due Diligence /KYC, Customer Relation Management, Service Request Management, Referential, Transaction monitoring, Data & Document Platform.

Landscape includes projects that are a mix of established and some under transition to new platforms, custom developed as well as commercial products. Teams are in EUR, NA, India working in a distributed mode following Agile practices, CI-CD DevSecOps Practices with focus on Automation Testing coverage, monitoring tools, observability

Job Title:

Process Quality Officer

Date:

28th Aug 2026

Department:

CIB Client Engagement and Financial Security

Location

Mumbai

Business Line / Function:

CIO Office

Reports to:

(Direct)

India Business Management team manager

Grade:

(if applicable)

(Functional)

Paris CIO Office & Governance

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

The role is part of CEFS IT CIO office - Portfolio & Governance team (Mumbai), and will support Application & Project Portfolio management, management reporting and DORA Programme activities.

The role is responsible for maintaining reliable and latest Portfolio information, producing actionable portfolio insights and reports, supporting governance forums, managing DORA remediation activities for CEFS IT scope, and coordinating risk, control and regulatory remediation activities across entity.

Responsibilities

Key Responsibilities

• Application and Project Portfolio Management

• Maintain and govern the Application and Project Portfolio, ensuring accurate ownership, lifecycle, dependency and status information.

• Coordinate portfolio updates, onboarding, lifecycle changes and periodic portfolio reviews with relevant IT stakeholders.

• Monitor portfolio data quality, identify gaps or anomalies and drive corrective actions.

• Support portfolio rationalization, lifecycle decisions and alignment with IT strategy and architecture.

• Prepare PMS/portfolio reports, dashboards and management presentations (portfolio review, govco etc.) covering status, risks, milestones and key actions.

• DORA, Risk & Governance

• Support delivery of the DORA program, including scope preparation for DORA and work to achieve the scope completion. Support gap assessments, evidence collection, action tracking and remediation coordination.

• Coordinate across TPRM teams and business teams to help complete TPRM assessment and Risk 360 arrangement creation (repository for DORA).

• Support application managers with IT control assessments, audits and governance reviews and escalate material gaps or overdue actions.

• Support risk and remediation reporting for management and governance forums.

• Application teams work on penetration testing and other measures mandated by the DORA program and perform the Operation Monitoring Performance Score (OPM)

• Governance & Continuous Improvement

• Support Architecture, Portfolio and IT Governance committees through reporting, analysis and action tracking.

• Improve and automate portfolio, reporting and governance processes wherever possible.

• Contributing Responsibilities

• Preparation of Architecture Committee

• Contribution to any other committee meetings on APM or governance implementation status

• Technical & Behavioral Competencies

• Application Portfolio Management / Project Portfolio Management

• Portfolio reporting, dashboards and data analysis

• IT governance, risk, controls and remediation

• Understanding of DORA / ICT operational resilience

• Strong stakeholder coordination and follow-through

• Advanced Excel, Clarity tool experience, and strong PowerPoint skills

• Analytical thinking and attention to data quality

• Clear, concise written and verbal communication

• Ability to operate independently and manage multiple priorities

• Fast learner and strong adaptability to be able to learn and implement new processes effectively and immediately

• Ability to identify automation opportunities using AI/LLM based tools to improve productivity and data quality

• Good to have

• Ability to develop Power BI Dashboard

• Ability to manage project

• Experience in Agile framework, Project lifecycle, PMP, COBIT certifications

• Specific Qualifications (if required)

• Education: Bachelor of Engineering, or equivalent degree.

• Experience: ~10-12 years of experience in IT Applications and Projects Portfolio Management, PMO support preferably within a financial services/BFSI or regulated environment

• Experience in using tools like Clarity, JIRA etc.

• Skills Referential

• Behavioural Skills: (Please select up to 4 skills)

• Attention to detail / rigor

• Ability to deliver / Results driven

• Decision Making

• Communication skills - oral & written

• Transversal Skills: (Please select up to 5 skills)

• Ability to anticipate business / strategic evolution

• Analytical Ability

• Ability to inspire others & generate people's commitment

• Ability to develop and adapt a process

• Ability to understand, explain and support change

Education Level:

• Bachelor Degree or equivalent

• Experience Level

• At least 10 years

• Other/Specific Qualifications (if required)

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