About this role
Job title: Process Manager BPM (Quality Management & Customer Support)
About the Role Join Diehl to drive process excellence. You will develop and visualize enterprise processes with product and specialist teams, coordinate cross-functional project teams with a focus on Quality Management and Customer Support, and guide process changes through the BPM portal.
What You'll Do
- Develop and visualize business processes with product and functional areas; coordinate cross-functional teams with emphasis on quality management and customer support.
- Assess current process states using various methods and, in a defined project team, define the desired future SOLL state.
- Manage the BPM portal and internal workflows for process changes.
- Support the departments Quality Management and Customer Support in implementing legal and normative requirements and optimize processes accordingly.
What We're Looking For
- Completed apprenticeship with technician/master qualification or university degree.
- Several years of experience applying BPM-Portal software and a deep understanding of cross-functional business processes.
- Ideally, process experience in Quality Management and Customer Support.
- High social competence and empathy, strong communication skills in German and English, and ability to work in teams and across disciplines.
- Proficiency in MS Office (Visio, Word, Excel, SharePoint, OneNote); well-structured working style and presentation skills; willingness to travel.
Nice to Have
- Ideally, process experience in Quality Management and Customer Support.
Compensation & Benefits
- Tarifliche Vergütung; Flexible working hours; Onboarding program; Company pension scheme; Internal training programs.