Process Improvement Manager

Value Edge Management Services – Process Improvement Manager

Location: Lagos Employment Type: Full-time

Job Summary

• The Process Improvement Manager leads efforts to identify, design and embed improvements across operations.
• This role is suitable for experienced improvement professionals or operations managers who are skilled at analysing processes, engaging stakeholders and delivering measurable performance gains.

Job Description

• The Process Improvement Manager is responsible for driving continuous improvement initiatives that enhance efficiency, quality and customer outcomes.
• Reporting to senior operations or quality leaders, the role focuses on diagnosing process gaps, prioritising improvement opportunities and delivering project-based and embedded changes that deliver sustainable benefits.
• The purpose of the role is to establish disciplined improvement practices, ensure robust process documentation and foster a culture of systematic problem solving across functions. The postholder will balance strategic planning with hands-on project leadership to achieve agreed performance targets.

Responsibilities

• The Process Improvement Manager will lead cross-functional improvement projects from identification through to implementation and sustainment.

• Mapping current-state processes, analysing performance data, defining future-state designs and developing implementation plans with clear benefits realisation.

• The manager will establish key performance indicators, monitor outcomes and produce regular reports for leadership.

• Coaching teams on improvement techniques and embedding governance to ensure process changes are maintained.

• Lead identification and scoping of process improvement opportunities across functions.

• Map current-state processes and perform root cause analysis to identify inefficiencies and risks.

• Design future-state processes that deliver efficiency, quality and compliance improvements.

• Develop business cases and prioritise improvement initiatives based on impact and effort.

• Plan and manage improvement projects, including timelines, resources and stakeholder engagement.

• Define and implement key performance indicators and dashboards to measure impact.

• Facilitate workshops and meetings to co-create solutions with process owners and teams.

• Provide coaching and training to staff on process thinking and continuous improvement practices.

• Ensure process documentation, standards and operating procedures are current and accessible.

• Establish change management activities to support adoption and minimise disruption.

• Monitor post-implementation performance and lead corrective actions where required.

• Manage stakeholder expectations and report progress to senior management.

• Embed governance and control mechanisms to sustain improvements over time.

• Identify opportunities for automation or simplification and coordinate feasibility assessments.

• Requirements and Qualifications

• Bachelor's Degree in Computer Science, operations management or related discipline, or equivalent experience.

• Proven experience of at least five years in process improvement, operations or quality roles.

• Strong analytical skills with experience in process analysis and performance measurement.

• Experience leading cross-functional projects and influencing stakeholders at all levels.

• Demonstrable ability to develop business cases and quantify benefits.

• Excellent oral and written communication skills suited to diverse audiences.

• Practical experience of change management and embedding new ways of working.

• Proven coaching and facilitation skills to build capability in teams.

• Good attention to detail and a structured approach to problem solving.

• Experience in setting and monitoring KPIs and performance reporting.

• Ability to manage multiple initiatives and prioritise competing demands effectively.

• Relevant continuous improvement or project management certification desirable.

Application Closing Date

19th November, 2026.