About this role
Job Description
Location: Chandler, Arizona (Hybrid)
Role Overview
This position oversees end-to-end tracking of Enterprise Process Management and Global Tech deliverables to ensure successful execution. The successful candidate manages the process inventory and drives adherence to enterprise policies, operational standards, and risk-based practices. This role requires collaboration across multiple levels of the organization to foster partnerships and promote a culture of accountability and continuous improvement.
Key Responsibilities
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Oversee end-to-end tracking of process management and global technology deliverables to ensure timely execution.
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Manage the single process inventory in compliance with applicable laws, regulations, and operational risk management policies.
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Participate in horizontal routines, representing the line of business and cascading critical information.
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Review process dashboards, analytics, and insights to identify opportunities for continuous improvement.
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Drive adherence to enterprise policies, operational standards, and risk-based practices.
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Foster strong partnerships across lines of business, risk partners, and process owners to ensure alignment and transparency.
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Partner with cross-functional teams and second-line risk partners to manage operational and compliance risk proactively.
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Influence and collaborate across the organization to embed a culture of accountability.
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Support process management discipline through effective gatekeeping, governance routines, and modernization initiatives.
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Enable digital transformation efforts by introducing workflow tools, automation opportunities, and operational enhancements.
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Required Qualifications
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Education: Bachelor’s degree in Business Administration, Technology, or a related field is required. An MBA or professional certifications such as PMP or Six Sigma are preferred.
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Experience: Five or more years of experience in process governance, operational risk, or relationship management roles with a demonstrated success in driving process improvements.
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Technical
Skills
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Proficiency in Microsoft Office, including Outlook and Word, is required.
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Preferred Qualifications
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Proven experience in relationship management, governance, or operational risk within a large, complex organization.
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Strong ability to communicate and influence at an executive level, with exceptional written and verbal skills.
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Expertise in process design, control frameworks, and compliance standards.
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Strategic thinker with critical problem-solving skills and the ability to balance tactical execution with long-term vision.
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Proficiency in data analysis and reporting tools such as Excel, PowerPoint, and Tableau, as well as workflow tools like Jira.
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Candidate ID Verification capability.
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Company Overview and Benefits
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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.