Process Excellence Manager

Process Excellence Manager

The British Council is the United Kingdom’s international organisation for cultural relations. The British Council creates international opportunities for the people of the UK and other countries and builds trust between them worldwide. We call this cultural relations. We build trust and understanding for the UK to create a safer and more prosperous...

Process Excellence Manager

• Job Type Full Time
• Qualification BA/BSc/HND , Professional Certificate
• Experience 5 years
• Location Nigeria
• Job Field Finance / Accounting / Audit , Project and Program Management

Role Purpose

• The Process Excellence Manager plays a pivotal role in driving continuous improvement, standardisation, and process excellence across global FP&A processes.
• This position ensures end-to-end planning processes are efficient, consistent, and aligned with the organisation’s strategic objectives.
• You will lead process improvement initiatives across multiple workstreams, collaborating with Business Decision Support (BDS), Group, FP&A Product Development team, and CoE delivery teams to gather requirements, address challenges, and deliver effective solutions.
• By managing change control, facilitating workshops, and maintaining clear communication on progress and benefits, you will help embed sustainable improvements and support FP&A transformation goals.
• You will also manage a Senior Analyst, providing guidance and support to ensure high-quality delivery of analysis, documentation, and improvement activities.

Role Accountabilities

Continuous improvement, standardisation, and process optimisation:

• Contribute to the ongoing standardisation and optimisation of FP&A workflows across regions, business units, and CoE teams. Identify inefficiencies, bottlenecks, and opportunities for process enhancement, escalating key insights to the Global Process Owner to support prioritisation.
• Support the development of improvement recommendations and action plans aligned with organisational objectives and best practice frameworks, and assist in evaluating opportunities based on business impact, feasibility, and transformation priorities.
• Work closely with BDS, Group FP&A, and regional teams to understand requirements and challenges and support solution design.
• Collaborate with FP&A Product Development and CoE functional teams to deliver effective process and workflow solutions, ensuring clear communication of changes, dependencies, and expected benefits.

Change implementation and stakeholder communication:

• Contribute to the development and tracking of change implementation plans, including timelines, milestones, and resource requirements.
• Manage change control activities for assigned processes and workflows, supporting the successful embedding of new and updated practices into BAU.
• Coordinate with FP&A stakeholders and CoE teams to facilitate smooth adoption of changes and minimise disruption to operational cycles.
• Prepare regular updates, reports, and dashboards to communicate progress, highlight risks, and demonstrate the benefits and impact of process changes.

Monitor performance and drive accountability:

• Assist in defining and monitoring key performance indicators (KPIs) to measure process efficiency, effectiveness, and compliance.
• Support the Global Process Owner through periodic reviews of FP&A process performance, identifying opportunities for refinement and corrective action.
• Provide data-driven insights and analysis to inform leadership decisions and support ongoing continuous improvement cycles.
• Promote adherence to process standards across regions and contribute to maintaining consistent documentation, governance, and accountability structures.

Collaboration and knowledge management:

• Manage and develop one Senior Analyst, providing day-to-day guidance, coaching, and support.
• Facilitate workshops, working sessions, and cross-functional discussions to gather input, validate requirements, and ensure alignment with transformation goals.
• Support knowledge sharing, training, and documentation initiatives to strengthen understanding, consistency, and adoption of FP&A processes across the organisation.

Knowledge & Experience

Education

Essential:

• Educated to degree level or equivalent experience

Desirable:

• Relevant qualifications within finance (ACCA / CIMA)
• Formal training or certification in process excellence, such as Lean Six Sigma Green/Black Belt, BPM certification, or operational excellence qualification

Experience

Essential:

• Demonstrated expertise (5+ years) in end-to-end process optimisation
• Hands-on experience establishing and managing process standards, includin