Process Excellence and Quality Management System Senior Analyst

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Job Description:

Process Excellence and QMS Senior Analyst will support the Labeling, Packaging Graphic, and Label Design teams in process improvement, automation, project management, data analysis, QMS and the development of operational metrics.

This role combines strategic thinking, an analytical approach to data, and hands-on delivery of improvement initiatives. The person in this position will be responsible for leading global, cross-functional Process Excellence projects, supporting process standardization, and strengthening the continuous improvement culture across workstreams.

Key responsibilities

• Leading global, cross-functional improvement projects that support workstream strategies.

• Developing, maintaining, and optimizing operational metrics, dashboards, and SLA reporting.

• Analyzing trends, performance results, and metric deviations, including identifying root causes of quality, productivity, or process-related issues.

• Preparing statistical analyses and recommendations to support business decisions.

• Leading or supporting Continuous Improvement initiatives, such as Kaizen, Just-Do-It, DMAIC, and local or global improvement projects.

• Identifying opportunities for automation, digitalization, and process optimization.

• Mapping As-Is and To-Be processes in line with BPMN 2.0 standards.

• Maintaining process documentation, knowledge repositories, and Standard Operating Procedures.

• Ensuring documentation and processes comply with 3M, GBS PEX, QMS, and ISO standards where required.

• Managing the Corrective and Preventive Actions process, assisting the team in root cause analysis and improvement action planning.

• Conducting comparative analyses of process efficiency, productivity, and cost across regions.

• Collaborating with Service Delivery teams, regional stakeholders, and leadership teams.

• Leading monthly metric and performance reviews with workstream leaders and key stakeholders.

• Supporting teams in developing knowledge in project management, data analysis, and continuous improvement.

• Support of transition process in range of process & quality, documentation, metrics.

• Sharing best practices and building structures that support knowledge exchange across regions.

• We are looking for a person who combines experience in Process Excellence, Continuous Improvement, and project management with strong analytical skills. The ideal candidate is comfortable working with data, drawing conclusions, identifying root causes of problems, and translating analysis into practical improvement actions.

• In this role, it will also be important to collaborate effectively with multiple stakeholders, communicate recommendations clearly, and lead change in a global, cross-functional environment.

• Expected Skills and Competencies

We expect candidates to have:

• Experience in leading Process Excellence, Continuous Improvement, or operational projects.

• Very good knowledge of Lean Six Sigma, Kaizen, JDI, DMAIC, and Root Cause Analysis tools such as 5 Whys, Pareto analysis, and Fishbone diagrams.

• Ability to map and optimize processes, including experience with BPMN 2.0 and VSM.

• Advanced analytical skills and the ability to translate data into business recommendations.

• Experience working with metrics, KPIs, SLAs, and operational dashboards.

• Strong knowledge of Power BI, Excel, Power Query, Power Pivot, and tools used for data visualization and reporting automation.

• Knowledge of SQL and the ability to aggregate data.

• Experience working with SharePoint, including maintaining and organizing knowledge repositories.

• Strong stakeholder management skills, with the ability to influence decisions and support organizational change.

• Excellent written and verbal communication skills in English.

• Experience with SAP will be an advantage. Lean Six Sigma Green Belt, PMP, PRINCE2, Agile, or Scrum certifications will also be considered a strong plus.

• Required Experience and Education

• Bachelor’s or Master’s degree, preferably in Business Administration, Engineering, Finance, IT, Mathematics, or a related field.

• Minimum 3 years of professional experience in Process Excellence, Continuous Improvement, Operations, GBS, or Shared Services.

• Practical experience in leading improvement projects and working with Kaizen, JDI, and DMAIC frameworks.

• Excellent English language skills.

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