About this role
Job Description
To ensure effective order management and demand servicing by accurately processing customer orders, coordinating with relevant stakeholders, and providing timely communication on supply and material availability.
Responsibilities
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Essential Function 1: Order Management
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Sales order processing (create, change, reject) of all order types upon rule set provided by the principal.
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Responsible for CSD activities.
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Close interaction with Business Support, Affiliates and Agents.
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Release incl. SAP delivery creation, monitor and check open.
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Orders (L/C, delivery block, pricing, export licence, bottleneck product).
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Review periodically of pending orders co-ordinate with BU for suitable action.
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Capture and maintain customer/country shipping instructions/requirements for effective and efficient order.
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Essential Function 2: Communication
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Close interaction with Marketing Service, Business Support, Affiliates and Agents.
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Timely communication to the customer on their order position on update supply / availability.
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Co-ordinate with Finance for getting SO released from Credit Block.
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Communicate and act on delays (communicate with customers (internal/external), affiliates, agents,
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Transport Manager, Order Fulfiller, Credit Management).
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Give feedback on order status and handle issues and claims.
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Proactive information of all involved parties.
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Capture and maintain customer/country shipping instructions/requirements for effective and efficient order execution.
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Essential Function 3: Service Level Agreement
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Achieve 100% delivery performance with customers.
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Monitor pending orders.
Requirements
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BA/ B. Com degree or equivalent in related commerce field
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1-2 years relevant experience in Customer Service.
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Working experience with a captive or outsourced shared service centre.
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SAP SD module experience.
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Quality experience in operational order execution and good understanding of the OTC process.
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Good understanding of the operational OTC process.
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Proficiency in MS Office
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General knowledge of SAP
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Our Offer
Company Culture:
- Be part of an amazing team who will be there to support you.
- A forward-looking company, with a culture of innovation and a strong portfolio in
- sustainable technologies
- Ongoing Professional Development Opportunities
- Inclusive Work Environment
- Approachable Leadership
- Long term growth opportunity
- Work-Life Balance
- Speak Up Culture
- Women's Inclusion Network of Clariant (WIN)
Benefits
- Hybrid Work Model- 3 days in office and 2 days remote
- Child Day Care facility fully sponsored by Clariant
- In-house Cafeteria & Subsidized meals
- 30 Days Annual Paid Leaves
- Clariant-Sponsored Annual Health Check-Up
- Centralized Company Transport for Designated Routes (Regular shift)
- Employee Wellbeing & Assistance Program
- Group Medical Insurance, Group Personal Accident Insurance and Life Insurance
- Maternity & Parental leave policies
- Performance-Based Competitive Annual Bonus Plan
- On-Site Medical Assistance for Employees: Doctor Visits Available Three Days a Week with a Medical Attendant Present Five Days a Week in the Medical Room.