About this role
Process Associate - Order Management
To ensure effective order management and demand servicing by accurately processing customer orders, coordinating with relevant stakeholders, and providing timely communication on supply and material availability.
Responsibilities
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Essential Function 1: Order Management
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Sales order processing (create, change, reject) of all order types upon rule set provided by the principal.
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Responsible for CSD activities.
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Close interaction with Business Support, Affiliates and Agents.
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Release incl. SAP delivery creation, monitor and check open.
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Orders (L/C, delivery block, pricing, export licence, bottleneck product).
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Review periodically of pending orders co-ordinate with BU for suitable action.
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Capture and maintain customer/country shipping instructions/requirements for effective and efficient order.
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Essential Function 2: Communication
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Close interaction with Marketing Service, Business Support, Affiliates and Agents.
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Timely communication to the customer on their order position on update supply / availability.
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Co-ordinate with Finance for getting SO released from Credit Block.
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Communicate and act on delays (communicate with customers (internal/external), affiliates, agents,
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Transport Manager, Order Fulfiller, Credit Management).
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Give feedback on order status and handle issues and claims.
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Proactive information of all involved parties.
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Capture and maintain customer/country shipping instructions/requirements for effective and efficient order execution.
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Essential Function 3: Service Level Agreement
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Achieve 100% delivery performance with customers.
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Monitor pending orders.
Requirements
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BA/ B. Com degree or equivalent in related commerce field
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1-2 years relevant experience in Customer Service.
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Working experience with a captive or outsourced shared service centre.
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SAP SD module experience.
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Quality experience in operational order execution and good understanding of the OTC process.
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Good understanding of the operational OTC process.
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Proficiency in MS Office
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General knowledge of SAP
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Our Offer
Company Culture:
- Be part of an amazing team who will be there to support you.
- A forward-looking company, with a culture of innovation and a strong portfolio in
- sustainable technologies
- Ongoing Professional Development Opportunities
- Inclusive Work Environment
- Approachable Leadership
- Long term growth opportunity
- Work-Life Balance
- Speak Up Culture
- Women's Inclusion Network of Clariant (WIN)
Benefits
- Hybrid Work Model- 3 days in office and 2 days remote
- Child Day Care facility fully sponsored by Clariant
- In-house Cafeteria & Subsidized meals
- 30 Days Annual Paid Leaves
- Clariant-Sponsored Annual Health Check-Up
- Centralized Company Transport for Designated Routes (Regular shift)
- Employee Wellbeing & Assistance Program
- Group Medical Insurance, Group Personal Accident Insurance and Life Insurance
- Maternity & Parental leave policies
- Performance-Based Competitive Annual Bonus Plan
- On-Site Medical Assistance for Employees: Doctor Visits Available Three Days a Week with a Medical Attendant Present Five Days a Week in the Medical Room.