Process Associate

Process Associate

Responsibilities

• Review AI-generated summaries of medical documents for accuracy, completeness, and relevance.
• Cross-check the summary against the specific client/underwriter requirement specification before finalizing.
• Edit, correct, and format the document to match the exact client specification and template.
• Verify medical terminology, diagnoses, and clinical details are correctly interpreted and represented.
• Ensure zero/minimal errors in the final report — accuracy is a top priority.
• Understand underwriting context to ensure the summary supports underwriting decision-making needs.
• Deliver completed reports within the assigned turnaround time (TAT). Escalate ambiguous, incomplete, or inconsistent AI outputs to the appropriate team/lead.
• Maintain productivity and quality benchmarks set by the process.
• Collaborate with team members, QA, and leads to resolve recurring AI errors or gaps.

Requirements

• Degree in Life Sciences, Nursing, Pharmacy, or Paramedical field (freshers eligible).

• Strong understanding of, or aptitude for learning, medical terminology and clinical documentation.

• High attention to detail with a strong focus on accuracy.

• Ability to work effectively within a team environment.

• Excellent verbal and written communication skills.

• Professional, courteous, and client-focused approach.

• Ability to consistently meet deadlines/targets within a fast-paced environment. Willingness to work day shift.

• Our story

• At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries.

• We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work.

• Follow us on LinkedIn to learn more about our culture, values, and career opportunities.

• Equal Opportunity

• Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

• Applicants who require a reasonable accommodation due to a disability may contact us regarding accommodation requests.