About this role
Process Associate
- Contact healthcare providers via phone, fax, email, or web portals to request medical records.
- Follow up on pending requests to ensure timely receipt of required documentation.
- Verify the completeness and accuracy of received medical records.
- Maintain detailed records of retrieval activities and status updates in client systems.
- Communicate with provider offices and internal teams regarding record status and discrepancies.
- Ensure compliance with HIPAA, client policies, and data privacy regulations.
- Meet daily productivity, quality, and turnaround time targets.
- Escalate unresolved issues, missing records, or provider concerns as appropriate.
- Perform data entry and document management activities with a high level of accuracy.
- Support process improvements and operational initiatives as required.