About this role
About the Role As a Business Process Analyst within our Global Sales Operations organization, you will own the high-impact mapping and optimization of cross-functional workflows across the ecosystem. This role focuses deeply on the "Why" and the "Business Flow," aligning stakeholders on critical operational changes and standardizing procedures prior to technical development. Operating at the intersection of business strategy and technical enablement, you will partner closely with Sales Operations, IT, Product, Finance, and other business leaders to evaluate, redesign, and automate processes that improve operational efficiency and customer experience. What You'll Do
- Lead end-to-end process discovery, mapping, documentation, and optimization.
- Develop enterprise process maps and Standard Operating Procedures (SOPs).
- Identify process gaps, bottlenecks, risks, and improvement opportunities.
- Establish process governance and standards.
- Facilitate process workshops with business stakeholders.
- Partner with Sales, Customer Success, Finance, Product, Marketing, and Engineering.
- Translate operational needs into scalable business solutions.
- Drive Lean and continuous improvement initiatives.
- Develop KPIs and SLAs to measure process performance.
- Perform root cause analysis and implement corrective actions.
- Partner with IT to automate business processes using enterprise technologies.
- Technology & Digital Transformation: Support Salesforce and enterprise application improvements. Evaluate AI, workflow automation, and digital technologies. Collaborate on system implementations, integrations, and enhancements. What We're Looking For
- Bachelor's degree & 5+ years of experience in business process management, business analysis, or operational transformation.
- Visio, Lucidchart or similar BPM tools.
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
- Travel requirements under 10%. Nice to Have
- CRM experience
- Experience with enterprise technology implementations
- Excellent analytical, communication, and stakeholder management skills Compensation & Benefits
- Target Base Salary Range: $90,000 - $100,000 USD
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!