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Private Duty Care Billing/Collections Specialist

Phoenix Home Care and Hospice
Springfield, Missouri, United States Posted Sep 29, 2026
Full-time

About this role

This candidate is responsible for delivering quality services in a timely manner. The specialist must possess a great working attitude while exercising accountability and professionalism in a fast-paced environment. This role reports to Revenue Cycle Management.

Pay Range: $18-$20/hr

In Office Position in our Springfield, Mo office. This is NOT remote.

Billing and Collections Responsibilities

  • Understanding of LTC and Special Payer Regulations

  • Submit claims in a timely manner according to payer regulations

  • Recognize and update pre-billing errors

  • Ensure proper follow-up using AR (Aging Reports), EOBs (Explanation of Benefits), and/or other correspondence

  • Recognize payment errors using payer-contracted rates

  • Abide by HIPAA regulations

  • Communicate well with peers and administration

  • Contact clients LTC and/or Special Program Payers via phone/email

  • Answer client/family concerns in regard to billing/payments via incoming phone calls/emails

  • Perform other duties as assigned Payment Responsibilities

  • Understanding of payment regulations

  • Submit patient invoices

  • Process weekly payments via client list or client request

  • Recognize payment errors using payer-contracted rates

  • Abide by HIPAA regulations

  • Communicate well with peers and administration

Qualifications

  • Previous experience in billing/collections preferred

  • Self-motivated

  • Ability to work independently as well as in a team

  • Interdepartmental communications

  • Ability to multitask and stay organized

  • Willing to take on new tasks

  • Operate standard office equipment

  • Basic bookkeeping skills

  • Ability to communicate and work well with others

  • Maintain a professional, courteous attitude

  • Experience with medical billing and/or medical payer rules

  • We’re taking the journey with you, creating a New Beginning!

  • Choose Phoenix, Apply today!

  • Our mission is to offer New Beginnings and meaningful opportunities to our caregivers and clinicians while providing home care services to our clients built on innovation, skill, and Christ-like values of compassion, honesty, and patience.

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