Priority Sales & Service Manager

Job title: Priority Sales & Service Manager

Company: Standard Chartered Bank Abuja Job Type: Full Time Qualification: BA/BSc/HND , Professional Certificate Experience: 3 years Location: Abuja Job Field: Sales and Business Development

Job Summary

As a Standard Chartered Relationship Service Manager, you'll support Relationship Managers in acquiring, retaining and deepening banking relationship with clients. You’ll keep abreast of market trends, new product offerings and the latest campaigns and provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements. You’ll build relationships for the long-term and understand clients’ financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions.

About our Wealth and Retail Banking business We service more than 13 million individuals and small businesses, with a focus on the affluent segment which encompasses Private Banking, Priority Private, Priority Banking, and Premium. In the mass retail space, we're focused on emerging affluent clients who will progress in their wealth journey with us and form the pipeline of future affluent clients. We’re a leading wealth manager in Asia, Africa and the Middle East, and our deep local presence and international network enables us to capture the strong structural tailwinds which are driving cross-border wealth flows. Our comprehensive product propositions span across deposits, payments, financing, advisory, investments and bancassurance. We’re investing USD $1.5 billion in our Affluent banking business. Our investment focuses on affluent frontline teams, wealth and digital platforms, and client centres, as well as brand and marketing, to drive growth. You’ll join a growing franchise within Standard Chartered Group.

Key Responsibilities

• Support C-suite Acquisition Managers in acquiring, retaining and deepening banking relationship with clients.
• Organised and follow-up with leads, complete and record appointments, close customer requests.
• Support our clients to meet their financial needs, as they progress through their career and life-stages.
• Build relationships for the long-term and understand clients’ financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions.
• Keep abreast of market trends, new product offerings and the latest campaigns.
• Build and expand client relationship through delivery of high-quality service.

Skills and Experience:

• 3+ years of banking experience.
• Excellent verbal and written communication skills.
• Representations Notification Framework (CMFAS) & Capital Markets, and Financial Advisory Services (CMFAS) Certifications.
• Experience in cash handling and customer servicing.

Role Specific Technical Skills:

• Spot Opportunities
• Solve Problems
• Take the Lead
• Build Resilience
• Collaborate
• Communicate
• Deliver Sustainably
• Achieve Results

Technical Competencies:

• Manage Conduct
• Manage Risk

Qualifications

• Minimum of First Degree

• Bank training, i.e. mandatory & developmental - role specific, and regulatory/compliance bank wide & role specific, - E Learning – Anti Money laundering, Conflict of Interest, rejecting bribery & Understanding Sanctions ,customer serviceexpereince.

• The CBN grades for this position are: Snr. Banking Officer & Assistant Manager

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