Principal SAP Retail POS Consultant

C5MI is not your typical consulting firm. We are a high-performance team of SAP and supply chain experts who solve complex, mission critical challenges for organizations that cannot afford failure.

We hire consultants who thrive in complexity, move fast, take ownership, and deliver under pressure. At C5MI, you will not be siloed or stuck in theory. You will be hands on, client facing, and directly influencing outcomes that matter.

Our culture rewards initiative, accountability, and continuous growth. This is a place where your expertise is valued, your work is meaningful, and your performance truly matters. If you’re energized by learning through real-world challenges, collaborating with top-tier talent, and expanding your capabilities every day, C5MI is where strong consultants level up.

Position Summary:

The Principal SAP Retail POS Consultant serves as the primary Point of Sale (POS) subject matter expert for Department of Defense (DoD) SAP S/4HANA implementations supporting Non-Appropriated Fund (NAF) entities. This role ensures the SAP Retail and Customer Activity Repository (CAR) solution aligns with the client exchange's operational goals and financial reporting requirements. The consultant guides the design of compliant retail structures and processes and serves as a critical bridge between technical teams and business stakeholders, ensuring the system supports the unique retail processes, payment types, and inventory management needs of a global military retailer.

Essential Functions & Responsibilities:

• Serves as the primary POS subject matter expert for DoD S/4HANA implementations supporting NAF entities, ensuring the SAP Retail and CAR solution aligns with the client exchange's operational goals and financial reporting requirements.
• Advises on retail structure design that supports a global network of stores, distribution centers, and e-commerce channels, including unique site types such as ship stores.
• Architects sales and payment processes for exchange-specific scenarios, including tax-free sales and payment methods such as the Military STAR Card, gift cards, and layaway programs.
• Advises on inventory management and replenishment strategies, including direct store delivery (DSD), cross-docking, and allocation of goods to stores worldwide.
• Ensures the system provides accurate sales and margin reporting, supports the financial closing process for a NAF Instrumentality, and maintains a clear audit trail for all transactions.
• Leads Fit-to-Standard workshops that translate business rules for merchandising, pricing, promotions, and loss prevention into standard SAP Retail processes.
• Oversees the functional design of interfaces between S/4HANA, CAR, and external systems, including e-commerce platforms, warehouse management systems (WMS), and payment processors.
• Guides the master data strategy, including a complex article master with variants (size and color), vendor data, and customer information for loyalty programs.
• Oversees the conversion of legacy sales, inventory, and master data into the S/4HANA and CAR environment.
• Serves as a trusted advisor to client leadership on how SAP Retail and CAR can improve operational efficiency, enhance the customer experience, and provide better analytics for merchandising and store performance.
• Acts as the bridge between technical teams and business stakeholders, presenting complex retail system designs to executives and business leaders.
• Mentors and trains functional consultants on exchange business terminology, operational procedures, and the specific challenges of military retail.
• Identifies opportunities to leverage SAP solutions for omnichannel retailing, including buy online, pick up in store (BOPIS) and a unified view of the customer across all channels.
• Adheres to all certified processes as part of our commitment to maintaining the highest standards of quality and information security, which includes actively participating in quality assurance activities and ensuring the protection of sensitive information in accordance with our security policies.
• Performs other related tasks as assigned by direct supervisor.

Minimum Requirements:

• Bachelor's degree in Business Administration, Information Systems, Supply Chain Management, or a related field, or equivalent experience.
• Minimum of 8 years of relevant experience with a Bachelor's degree, or 10 years without a Bachelor's degree, including extensive experience with large-scale retail systems, preferably SAP Retail, CAR, or S/4HANA for Retail.
• Subject matter expertise in retail operations, particularly merchandising, store operations, and supply chain for a multichannel retailer.
• Proven track record in major retail system implementations.
• Strong understanding of retail financial concepts, including margin analysis, inventory valuation, and sales auditing.
• Familiarity with the business model of NAF entities and military retail operations (e.g., NEX, AAFES, MCX).
• Excellent communication skills, with the ability to present complex retail system designs to executives and business leaders.
• Industry-recognized certification, such as SAP certification in S/4HANA Retail, SAP CAR, or a related SAP Retail area.
• U.S. citizenship required.
• Must be able to obtain and maintain an active government clearance (requires U.S. citizenship).

Nice to Have:

• Experience with the Military STAR Card program.
• Experience implementing SAP Retail or CAR for a DoD, military exchange, or other federal organization.
• Experience with SAP POS Data Management (POS DM), Omnichannel Promotion Pricing (OPP), or SAP Commerce.
• Experience with the SAP Activate implementation methodology.
• Master's degree in a related field.

Compensation: In accordance with pay transparency law, the expected salary range for this position is $145,000 – $180,000 annually. The actual compensation offered will be determined based on factors such as the candidate’s experience, qualifications, skills, and location. We are committed to fair and equitable compensation practices. This posted range reflects our good faith estimate of the compensation we reasonably expect to offer for this role at the time of posting.

Application Deadline: We anticipate this job posting will be posted until 12/1/2026.

Benefits

• C5MI offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: C5MI Benefits

Our employees are key to our success, so we strive to be more than just a team; we’re a community built upon a set of Core Values that guide our every action:

• Challenge – We believe in challenging the present – it’s the only way to shape the future. We must be exceptional communicators and collaborators while always learning. We also understand that speaking your mind requires equal parts brain (what to say), thoughtfulness (when to say it), and caring (how it’s said). Incremental won’t win.
• Have Fun – We are on a journey, together. Take care of your family, take care of yourself, and take care of each other. Live your happiness. Stay human, take care of each other and invest in your community. Life isn’t all about work. Live your happiness. Be healthy.
• All In – You can’t fake passion – show your energy. Own it – take charge and lead. Our team is made up of top quartile talent and we never accept second best. Accountability, trust, and integrity create an environment to realize the team’s true potential.
• Never Forget the Customer – We have walked a mile in your shoes. Experience matters. We drive innovation to generate business value. Be true – no BS.
• GSD (Get Stuff Done) – We take initiative and never make excuses. We act with urgency, and we delivery high quality outcomes with extreme velocity. We embrace process discipline, drive continuous improvement, and stay audit ready. We relentlessly execute and plan for tomorrow by creating sustainable outcomes. That is how we win!
• Empower – Our people are the foundation for our success. We recognize their value, and support them by fostering a culture of collaboration and innovation. We recognize individual strengths, build confidence through action, and invest in personal development.