About this role
About the Role Join Amazon's Selling Partner Trust team to protect and empower sellers across North America (NA) while safeguarding customers and the integrity of Amazon's store. You'll be the critical bridge between enforcement strategies and regional seller needs, ensuring compliance programs balance protection with business growth. What You'll Do
- Drive measurable impact on key metrics: Strategic Seller Reinstatement (SSRI), High-Value Listing Enforcements (HVLE), and HVLE False Positives.
- Influence cross-VP organizations to shape risk appetite and seller experience standards, balancing enforcement with seller advocacy.
- In partnership with 3P business leaders, define strategy, execution plans, and tracking mechanisms to programmatically scale compliance programs across NA stores.
- Develop and implement mechanisms to surface business interdependencies and incorporate them into tech and product roadmaps for holistic, long-term NA program strategies.
- Establish strong relationships with NA stakeholders to partner on shared goals and regional improvement roadmaps, minimizing business disruptions for sellers and Amazon.
- Scope: US and CA stores; Programs/Policies include Account Compliance (INFORM, W8-BEN, KYC), Related Accounts, Product Quality, RISC, Brand Protection (IPP), Identity Verification, Next Gen Selling. What We're Looking For
- 7+ years of experience working cross-functionally with tech and non-tech teams.
- 7+ years of program or project management experience.
- MBA.
- Experience implementing repeatable processes and driving automation or standardization.
- Experience defining program requirements and using data and metrics to determine improvements.
- Ability to communicate effectively with all levels of the organization; written and spoken English; ability to compose grammatically correct, concise responses.
- Decisive, confident, and experienced with influencing others; proven track record of driving support for initiatives at all levels of the organization.
- Strong decision-making and complex problem-solving; system thinker who proactively gathers the right data from appropriate sources.