About this role
About the Role We are seeking a Principal Program Manager to join Amazon's Account Integrity team, the front line of defense protecting sellers from account takeover and fraud. You will lead the Seller Account Takeover charter, drive risk analysis and roadmaps, and deliver customer-facing outcomes that safeguard the trust of millions of sellers on Amazon's marketplace. You should be a builder and strategic operator who can influence across engineering, machine learning, product, and operations teams and directly manage a small team of Program Managers. What You'll Do
- Own and drive the end-to-end Seller Account Takeover prevention charter, including risk identification, mitigation strategies, and measurable customer-facing outcomes.
- Lead risk analysis and threat assessments to stay ahead of evolving bad actor tactics targeting seller accounts.
- Define and execute program roadmaps balancing short-term operational needs with long-term strategic investments.
- Partner with Machine Learning and Science teams on Generative AI and detection tools to combat bad actors at scale.
- Collaborate with Product teams to ensure long-term investments in account security are correctly prioritized and sequenced.
- Work closely with Risk Mining Operations to identify emerging threats, close gaps, and continuously improve detection and response mechanisms.
- Drive operational rhythm for the charter, including goal-setting cycles, business reviews, and leadership forums.
- Streamline escalation processes and partner workflows to reduce friction and improve response times.
- Build scalable mechanisms and frameworks that improve tool automation and operational efficiency.
- Author documents and narratives with up to L10 visibility, translating complex security and fraud topics into audience-appropriate communications.
- Own internal and cross-org communications, including leadership updates, business reviews, and all-hands content.
- Represent the Account Takeover charter across Amazon, ensuring consistent and compelling storytelling.
- Directly manage and mentor Program Managers, setting clear goals, providing regular feedback, and supporting their career development. What We're Looking For
- 7+ years of working cross-functionally with tech and non-tech teams experience.
- 7+ years of program or project management experience.
- 7+ years of managing, analyzing and communicating results to senior leadership experience.
- Bachelor's degree.
- Experience implementing repeatable processes and driving automation or standardization.
- Experience defining program requirements and using data and metrics to determine improvements.
- Experience owning program strategy and end-to-end delivery. Nice to Have
- Experience delivering projects within scope, time, budget and quality.
- Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems. Compensation & Benefits
- Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amaz