About this role
Principal Product Manager - Tech, Speed + AI Product and Tech
Description
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Amazon's Same-Day delivery program is one of the fastest-growing delivery experiences in the world, delighting tens of millions of customers with ultra-fast fulfillment across thousands of cities. On the Speed team, we're redefining what “fast” means for customers — pioneering new ways to surface speed, incentivize basket-building behavior, and create compelling customer experiences that drive adoption of Same-Day delivery at scale.
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We are looking for a Principal Product Manager - Tech to own and drive the next generation of Same-Day customer experience — designing incentive-driven, personalized shopping journeys that help customers unlock the full value of speed delivery programs. This is a high-visibility role with direct exposure to L10/S-team leadership, where you'll shape strategy at the intersection of customer experience, behavioral economics, and delivery intelligence.
What You'll Do
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Define the CX vision for how customers discover, track, and act on incentives tied to Same-Day delivery — creating unified experiences that bring together progress tracking, promotional offers, and threshold-based savings into cohesive, intuitive interfaces.
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Own end-to-end product strategy from customer insight through launch — including PRFAQ development, usability research, prototype validation, and iterative delivery with engineering and UX partners.
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Drive cross-functional alignment across Promotions, Incentive Eligibility Services (IES), Finance, and Operations teams to build shared platforms and arbitration logic that scale across surfaces and marketplaces.
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Leverage data at scale to identify opportunities in customer behavior — using large data streams to uncover how incentive structures influence cart composition, conversion, and delivery economics.
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Navigate ambiguity and complexity — solving novel CX problems where multiple teams have overlapping charters, requiring strong judgment on when to partner, when to differentiate, and when to escalate.
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Think globally — designing experiences and architectures (front-end CX, back-end engines, arbitration services) that are extensible across US metros and international marketplaces.
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Influence technical roadmaps — translating customer experience requirements into engineering priorities, working with SDEs to balance speed-to-market with long-term scalability.
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Basic Qualifications
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10+ years