About this role
Principal Machine Learning Engineer
Acclaim is a voice-first AI customer experience (CX) platform purpose-built for regulated industries including banking, fintech, healthcare, and insurance. It provides enterprises with goal-oriented AI agents that go beyond conversation to deliver agentic solutions that solve end-to-end business problems—orchestrating and executing complete customer workflows from outreach through resolution. Acclaim's solutions transform human-driven CX processes into AI-powered ones that are continuously learning and improving.
Our platform helps organizations delight with human-quality conversations, accelerate revenue-driving interactions, and safeguard their data by maintaining strict compliance across every customer channel—creating more seamless customer experiences while improving the productivity and satisfaction of human agents.
Built on a privacy-first architecture with on-premises or private cloud deployment, we ensure every interaction is secure, compliant, and delivers results that speak for themselves.
Acclaim is a diverse, global company with employees in over 25 countries across the world. We're AI enthusiasts who value working hard, working smart, and working together.
Location
Europe (5) Poland (2) United States (Remote) (1) Uzbekistan (1) London (1) United States (Remote East Coast) (1) Portugal (1) Kazakhstan (1)
Delivery
- Client Integration Lead - Europe
- DevSecOps Engineer - Europe - Senior - Full-time
- Technical Project Manager (Voice AI) - United States (Remote East Coast) - Senior - Full-time
- Technical Project Manager (Voice AI) - Europe - Senior - Full-time
G2M
- Sales Director, Central Asia - Uzbekistan - Senior - Full-time
Platform
- Telephony Engineer - Portugal - Senior - Full-time
- Telephony Engineer - Kazakhstan - Senior - Full-time
Product
- Principal Machine Learning Engineer - Europe - Senior - Full-time
- Principal Machine Learning Engineer - United States (Remote) - Senior - Full-time
- Senior Backend Developer - London - Senior - Full-time
- Senior Backend Developer - Poland - Senior - Full-time
- Senior Backend Developer - Europe - Senior - Full-time
SpeechTech
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