Principal, IAM Platform Operations

Principal - IAM Platform Operations

Position Summary

The Principal, IAM Platform Operations serves as the senior technical and operational authority for Northern Trust's Identity and Access Management (IAM) platforms. This role is responsible for driving platform stability, operational strategy, service maturity, automation, and technical governance across Identity Governance, Privileged Access Management, Authentication, Authorization, Non-Human Identity, and AI-Agent Identity services. The Principal partners across Product Management, Engineering, Architecture, Risk, and Technology Operations to ensure IAM services are secure, resilient, scalable, and aligned with enterprise objectives. Based on the IAM operating model, Platform Operations is a dedicated function supporting the broader IAM strategy.

Key Responsibilities

• Serve as the senior technical leader for IAM platform operations and service management.

• Define operational standards, support models, monitoring strategies, and reliability practices across IAM services.

• Lead complex operational initiatives, platform modernization efforts, and service maturity improvements.

• Drive automation, observability, resiliency, and operational excellence across the IAM portfolio.

• Partner with Engineering and Architecture teams on platform design, scalability, recoverability, and production readiness.

• Lead root cause analysis and remediation of significant operational incidents and systemic issues.

• Establish operational metrics, service health reporting, and executive performance dashboards.

• Support regulatory examinations, audits, risk assessments, and control validation activities.

• Provide technical mentorship and thought leadership for Engineers, Leads, and Operations teams.

• Influence strategic roadmap development and investment priorities across the IAM domain.

• Required Qualifications

• 10+ years of experience in Identity & Access Management, Cyber Security, or Enterprise Technology.

• Deep expertise in Identity Governance, Privileged Access Management, Authentication, Authorization, Identity Lifecycle Management, and Non-Human Identity.

• Proven experience supporting and optimizing large-scale enterprise IAM platforms.

• Strong understanding of platform operations, service reliability, automation, cloud technologies, and operational resilience.

• Ability to influence technical strategy and drive cross-functional execution across multiple teams.

• Experience supporting highly regulated environments and control-driven organizations.

• Preferred Qualifications

• Hands-on expertise with CyberArk, Saviynt, Entra ID, Okta, Ping, ServiceNow, and related IAM technologies.

• Experience with cloud identity platforms, automation frameworks, and operational analytics.

• Knowledge of NIST, COBIT, FFIEC, and industry-standard security control frameworks.

• CISSP, CISM, CyberArk, Saviynt, Microsoft Security, or similar certifications.

• Work Authorization

• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

• Working with Us

• As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

• Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

• Reasonable Accommodation

• Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please contact our HR Service Center or discuss your individual requirements with the recruiter you are working with.

• About Our Tempe Office

• The Northern Trust Tempe office opened in 2015 with 75 employees and now serves over 75 different business functions with more than 700 employees. The team is recognized as a Global Capability Center that delivers exceptional value, quality, expertise and innovation through our diverse talent. Learn more.

• About Us

• Looking for greater?

• You found it.

• A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.

• Terms and Conditions

• Candidate Privacy Notices

• Equal Employment Opportunity Statements

• APAC/INDIA EEO STATEMENT

• It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

• Canada EEO STATEMENT

• Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

• EMEA EEO STATEMENT

• It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

• USA EEO STATEMENT

• It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, disability or any other characteristic protected by law.