Principal, Enterprise Integration (Technical Engineer)
About this role
Principal, Enterprise Integration (Technical Engineer)
Role Overview
The Principal Technical Support Engineer is a senior individual contributor responsible for solving complex, cross-platform technical problems and improving the reliability and supportability of Ingram Micro's digital ecosystem. The role operates across Support, Engineering, Product, Cloud Operations, SRE, and partner teams to identify systemic failure patterns, establish technical standards, and convert incident learning into durable product, platform, and operational improvements.
This role combines hands-on technical depth with broad organizational influence. The Principal Engineer acts as a technical authority for issues that exceed established support playbooks, while enabling other engineers through architecture guidance, observability, automation, reusable diagnostics, and knowledge engineering.
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