About this role
About the Role
As a Principal Customer Success Account Manager within Microsoft's Customer Experience & Success (CE&S) organization, you will empower customers to accelerate business value by delivering differentiated experiences that leverage Microsoft products and services, ignited by our people. This role focuses on strategic relationships and outcomes for our enterprise customers in Taiwan. What You'll Do
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Build and manage strategic relationships with key enterprise customers in Taiwan to drive value realization and adoption of Microsoft solutions.
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Collaborate with cross-functional teams (Sales, Services, Partners) to deliver successful outcomes and renewals.
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Understand customer business objectives, define success metrics, and track progress against goals.
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Proactively identify risks and opportunities, and drive remediation plans with customers and internal teams.
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Influence product and service delivery to maximize customer impact. What We're Looking For
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Proven experience in customer success, account management, or enterprise software sales with a track record of delivering customer value and managing executive-level relationships.
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Strong communication, storytelling, and presentation skills; comfortable engaging with C-suite.
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Ability to operate in a cross-functional environment and influence without direct authority.
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Willingness to travel up to 25% as needed.
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Bachelor's degree or equivalent experience; relevant industry certifications are a plus. Nice to Have
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Experience in the Taiwan market or regional experience in Asia-Pacific.
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Knowledge of Microsoft cloud solutions (e.g., Azure, Microsoft 365) and partner ecosystems. Compensation & Benefits
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Salary and benefits information not disclosed in the posting. Microsoft offers comprehensive benefits and professional growth opportunities.