About this role
About the Role As a Principal Customer Success Account Manager at Microsoft, you will partner with strategic customers to drive value realization, adoption, and successful outcomes across Microsoft solutions. This role emphasizes executive alignment, proactive health management, and renewal strategies to foster long-term partnerships.
What You'll Do
- Develop and execute customer success plans for assigned strategic accounts, aligning executive sponsors and stakeholders around measurable outcomes.
- Lead cross-functional teams across product, engineering, and services to ensure adoption, deployment, and support that deliver business value.
- Monitor health signals, mitigate risks, and manage renewal opportunities to maximize customer satisfaction and retention.
- Communicate complex concepts clearly to both technical and non-technical audiences and advocate for customer needs within Microsoft.
- Identify opportunities for expanded usage of Microsoft solutions and coordinate with sales and delivery teams to accelerate value realization.
What We're Looking For
- Proven success in enterprise customer success, account management, or strategic consulting in a technology or cloud environment.
- Strong relationship-building and communication skills with C-suite and senior stakeholders.
- Ability to manage complex programs, set success metrics, and drive cross-organizational collaboration.
- Problem-solving mindset with the ability to navigate ambiguity and work effectively in a fast-paced environment.
Nice to Have
- Experience with Microsoft technologies and cloud platforms is a plus.
- Relevant certifications or advanced degrees in business, technology, or management.
Compensation & Benefits
- Compensation details are not disclosed in the posting. Microsoft offers competitive benefits and programs typical for enterprise roles, including health, retirement, and learning opportunities.